Alamo Rent A Car

Website Terms of Use

Last Updated: 31 March 2016

Please read these Terms of Use carefully which apply to your use of the website

  1. Scope; Services Provided by Alamo; Data Protection
    1. The website is offered free of charge by Enterprise Rent-A-Car UK Limited ("Alamo") for the benefit of its affiliates and their licensees/franchisees operating the Alamo system throughout the world. Rental services in Germany are provided by the German affiliate, Autovermietung Deutschland Gmbh.
    2. The services provided by Alamo on are, among others:
      1. Providing the usability options of the website as per these Terms of Use;
      2. Providing information about available vehicles, pick-up locations, rental tariffs and current special offers for car rental in Germany and abroad;
      3. Allowing customers to complete reservation requests for the rental of vehicles;
      4. Allowing customers to complete prepaid bookings; and
      5. Providing information about careers with Alamo in Germany and with its affiliates outside of Germany.
    3. Alamo plans to maintain the website permanently. Nevertheless, users cannot derive from this an entitlement to future use of the website. Should Alamo plan to close the website, Alamo will inform the user in advance by displaying relevant information on the website.
    4. Alamo reserves the right to change, expand, or reduce the content, structure and design of the website.
    5. Alamo in no way guarantees the availability of the website, neither temporally nor geographically. Alamo may temporarily reduce the usability of the website, individual functions and the availability of the information if there are sufficient legal or technical reasons for this measure. Technical reasons in particular include, among others, maintenance work, updates to the underlying software, and maintaining the security or integrity of the website.
    6. The gathering and use of personal data in conjunction with the use of the website is described in the Privacy Policy which is available on the website.
  2. Reservation Requests
    1. is purely an information and reservation service. It does not provide the opportunity to enter into rental contracts. Rental contracts are exclusively entered into at branch locations of Alamo and its affiliates and their respective franchisees. Addresses and contact details for branches are available on this website.
    2. provides the user with two reservation service options: 1) prepaid booking: a binding reservation subject to the Pay Now Terms and Conditions; or 2) non-binding reservation requests. Except in case of a prepaid booking, either party may cancel any reservation requests, whether or not the reservation request has been confirmed, for any or no reason, in its sole discretion, and without liability to the other party.
  3. User Account
    1. The user does not need to register in order to make use of the website, the available information, and reservation requests or prepaid bookings.
  4. User's Obligations and Consequences of Terms of Use Violations
    1. The website and the underlying database may only be used in the manner intended by Alamo. In particular, the information may only be viewed via Alamo's websites using an Internet browser.
    2. It is not permitted to
      1. send or make accessible any viruses or other malicious software;
      2. take measures that could negatively impact or damage the process or functionality of the Alamo website or other users' computer systems;
      3. circumvent or render ineffectual any functions (e.g. search forms) of the website or in any other way interfere with the Alamo website;
      4. take measures that could result in overloading of the Alamo websites' infrastructure;
      5. block, overwrite or modify content generated by Alamo;
      6. use automatic functions (e.g. algorithms, machines) to search for vehicles or acquire vehicle rental quotes;
      7. gather or acquire by any other means, and store, information on other users without their consent, especially e-mail addresses; and
      8. gain unauthorized access to the networks.
    3. If there is a reasonable suspicion of violations against the Terms of Use, against the law, or against the rights of third parties, Alamo reserves the right to
      • issue a formal warning to the user;
      • temporarily limit or block the user's access to the website;
      • permanently block and delete the user's access.
  5. Alamo Intellectual Property
    1. The content, structure and layout of this website, the program code, and all intellectual property rights to these (e.g. trademark and copyrights, database rights) are owned by Vanguard Trademark Holdings USA, LLC ("Vanguard"), an affiliate of Alamo.
    2. Individual contents of the website, in particular rental car offers and reservation requests, may only be downloaded, printed or copied for the user's own non-commercial use.
    3. Any use beyond this, especially editing, copying, disseminating or other public disclosure is not permitted without prior written consent from Vanguard, to be obtained from
    4. . If you in believe that materials posted on the Site violate your intellectual property rights, please contact Vanguard at Intellectual Property Manager, Intellectual Property Questions, 600 Corporate Park Drive, St. Louis, Missouri 63105 or Please include: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other proprietary interest; (2) a description of the copyrighted work or other protected material that you claim has been infringed upon; (3) a description of where the material is located on the Site; (4) your address, telephone number and e-mail address; (5) your statement that you have a good faith belief that the disputed use is not authorized by the copyright or other interest owner, its agent or the law; and (6) your statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright or other interest owner or are authorized to act on the owner's behalf.
    5. Alamo, Alamo Rent A Car, Drive Happy, and Drive Alliance are included in the family of trademarks and service marks owned by Vanguard and its licensors (this is not an all-inclusive list of Vanguard's trademarks and service marks). Trademarks and service marks designated with the "" symbol are registered with the U.S. Patent and Trademark Office and with numerous foreign countries. Other trademarks and service marks belonging to Vanguard may be designated with the "SM" or "TM" symbols. Vanguard trademarks and service marks may not be used in connection with any product or service without Vanguard's prior written permission. All other brands, trademarks and names not owned by Vanguard that appear on the Site are the property of their respective owners, who may or not be affiliated with, connected to or endorsed by Vanguard.
    6. Alamo or its affiliated companies have a number of pending patent applications, both US and foreign, covering various aspects of this Site, and users are cautioned from copying, adopting, using or otherwise borrowing any techniques, menu operations, or other functional aspects or features as doing so may well result in liability for patent.
  6. Limitation of Liability
    1. provides links to websites of companies affiliated with Alamo and other third parties. Alamo does not assume liability for the information provided under those links or for the nature, safety, or legality of the services provided there.
    2. Alamo does not assume liability for any advertisements and information provided by Alamo partners and third parties.
    3. Alamo is liable for deliberate and grossly negligent acts.
    4. Alamo is liable for acts of simple negligence only in cases of harm to life, limb, or health, or in case of violations of material contractual obligations. In cases of violation of material contractual obligations, Alamo's liability is limited to the anticipated damage typical for such contracts. A material contractual obligation is an obligation the fulfilment of which is a prerequisite for the achievement of the purpose intended by entering into the contract, and the fulfilment of which the user can regularly expect.
    5. Alamo is not liable in cases of Force Majeure, especially not for non-fault disruptions within the cable network.
    6. Alamo is only liable for the loss of data inasmuch as prescribed by the above sections 6.3. and 6.4. if the loss of data could not have been avoided by appropriate security measures on the user's part.
    7. The above limitations of liability also apply accordingly for Alamo's legal representatives and agents.
  7. Severability/Waive Clause
    1. Should individual provisions of these Terms of Use be invalid or become invalid, this shall not affect the validity of the remaining provisions. Alamo's failure to enforce any provision of this Terms of Use does not constitute a waiver of that or any other provision.
  8. Place of Jurisdiction; Applicable Law
    1. The place of jurisdiction for any litigation between Alamo and users who are incorporated merchants is Frankfurt am Main. Alamo also has the option of suing in the user's general place of jurisdiction.
    2. The law of the Federal Republic of Germany applies, excluding UN Convention on the International Sale of Goods.
    3. If you have any questions about these Terms of Use, please contact us at
    4. The European Commission's online dispute resolution platform can be accessed here: Enterprise does not participate in the alternative dispute resolution procedure.