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Alamo is committed to you and your safety
We want to do everything possible to make sure your travel is happy and safe. We urge you to take a few minutes to review this safety information before leaving our rental facility. To further ensure your safe travel, Alamo offers baby seat rentals,* as well as 24-hour roadside assistance and detailed maps.

Proceed happily
According to law enforcement officials, criminals employ a number of methods designed to distract motorists and force them to stop their vehicles. This is especially true for people criminals think may be tourists.

Deception methods include:

  • Yelling, honking, or pointing at your car as if something is wrong with it
  • Motioning or asking you to stop and lend assistance
  • Flashing headlights at your vehicle
  • Bumping your car from behind
If you experience any of the above, don't pull over or stop. Instead, drive immediately to the nearest service station or well lit public area and telephone the police (for example, 911 in the United States and 999 in the United Kingdom).

8 steps to safe and happy travel

1. Know your route!
Before leaving the rental counter, ask for specific directions to your destination, including applicable expressway entrances and exit numbers. Your Alamo rental agent will be happy to provide you with a local road map to help you find your way.
2. Roll'em up!
Keep your car doors locked and the windows up when driving or when parked.
3. No free rides!
No matter how innocent or needy they may appear, hitchhikers can mean bad news. Avoid them.
4. Know your car!
Familiarize yourself with your car's safety equipment, such as headlights and hazard lights, door locks, and spare tire, before leaving the rental place. Always fasten your seat belts.
5. Hide your valuables!
Lock purses, wallets, luggage, and valuables in the trunk or glove compartment.
6. See the light!
Should you become lost, do not pull over on the side of the road to study your map or directions. Instead, drive to the nearest well lit, populated, public place such as a service station or restaurant. And be sure to lock your car and take the keys with you.
7. Ready, check, go!
Always park in well lit areas and make sure you have your keys in hand when approaching your vehicle. Before entering, be sure to check inside and underneath your car. Lock your doors immediately upon entering.
8. Make the call!
In the rare event you feel you are being followed, proceed to a well lit populated area and call the police.

Important Rental Information
Keys - Renters commonly lock keys inside the rental car. As a friendly reminder - try and put the keys in your pocket immediately upon taking them out of the ignition. That way there is little chance of locking the keys in the car. If this does happen or you lose the keys, call Alamo to obtain help.

Accidents - Never leave the scene of an accident until after the police have arrived. It is important to remember that you will require a copy of the police report should an accident occur to avoid the CDW and/or EP being voided. After the accident if you are capable of doing so, proceed to the closest Alamo location to complete the Alamo Accident Report. Alamo reserves the right not to replace the car.

Emergency roadside assistance
Please click here for information relating to Alamo's Emergency Roadside Assistance.

* Baby seats require an advance reservation and are subject to availability. Prices will vary.