These Terms and Conditions form the contract for the prepaid booking of a vehicle with Alamo (the 'booking contract'). The contracting parties to the booking contract are Alamo Rent-A-Car UK ('us' or 'we') and 'you' the customer that has made the prepaid booking. Alamo Rent-A-Car UK Limited is a limited liability company established under the laws of England with a registered office at Enterprise House, Vicarage Road, Egham, Surrey TW20 9FB with a company registry number of 2946689 and a VAT number of GB 641634450. We provide a reservation system for all of our affiliates and their franchisees and licensees that operate under the Alamo brands (collectively referred to in these Terms and Conditions as "Alamo"). You may contact us at: 600 Corporate Park Drive, Saint Louis, Missouri, USA or by email firstname.lastname@example.org or phone 0800 111 4312
The details of your prepaid booking are as set out in the email confirmation sent to the email address you provided at the time of booking.
Cancellation and Cancellation Charges
You do not have a right of withdrawal from the booking under EU law; however, you may cancel your booking at any time for any reason by following the instructions on our website. You will receive a full refund of the total amount of the booking if you cancel your booking 3 days or more before your specified pick up time.
If you cancel your booking less than 3 days but at least 24 hours before your specified pick up time, we will refund the total amount of the booking minus the lesser of: i) the total amount of the booking; and ii) £25 for UK residents. If you cancel your booking less than 24 hours before your specified pick up time, you will not be entitled to a refund of your booking.
The refund due to you will be made to the credit card you used to make your booking.
We reserve the right to cancel a booking at any time upon notice but only for good cause, such as an event of Force Majeure affecting availability of vehicles; a breach of a rental contract by you including a failure to pay any balance due for rentals; harassment or other abusive behaviour towards employees or customers of Alamo, it affiliates, licensees, and franchisees; or your fraudulent activity. For this purpose, Force Majeure is defined as storms or weather conditions, earthquakes, floods, or other acts of God, war and armed conflicts, transportation strikes or other events or conditions beyond the control of Alamo which results in a shortage of vehicles at the rental branch specified in the booking. In the event of such cancellation, we will refund the total amount of the booking.
When booking your vehicle please ensure the dates and times entered are correct. If your circumstances change and you require the vehicle on different dates/times, please modify your booking by following the instructions on our website.
You may modify your reservation online at any time up until 12 hours before your specified pick up time. We do not charge a modification fee but the new booking will be at prevailing market rates. Within the last 12 hours before pick up, you may not modify your booking.
No-shows - late and early arrivals
For non-airport bookings - A vehicle will be held for 2 hours after the specified pick up time. After this time we cannot guarantee that a vehicle will be available upon your arrival.
For airport bookings - If you have included a flight number with your booking, a vehicle will be held until the flight has landed and cleared. If a flight delay results in your arrival after the branch closing time, a staff member will wait for the flight to land and clear. If the delay is in excess of 1 hour after the branch closing time, an out of hours?? fee may apply. If you have not included a flight number with your booking, we will hold a vehicle for a period of up to 2 hours after your specified pick up time or until branch closing time, whichever is earlier.
If you arrive at the rental branch 1 day or more before the date shown on the booking, we may not have a selected vehicle available. The rental branch will honour your booking subject to the availability of the selected vehicle.
If you fail to collect a vehicle on the specified pick-up date or if a vehicle was unavailable due to your late arrival as provided above, you will not receive a refund of your booking.
Unused Rental Days
Any unused rental days or options on prepaid bookings are non-refundable.
The booking contract is a contract to ensure that the selected vehicle class is available to you for rental at the time and location specified in your booking subject to these Terms and Conditions. It is not a contract for vehicle rental services. The rental contract between Alamo and you for the use of the vehicle during the rental period will be exclusively entered into at the time you pick up the vehicle at the relevant branch location and will be entered into by the relevant local Alamo entity, affiliate or franchisee, will be subject to local standard terms and conditions in effect at the time and place of the rental, and will be subject to the law of the place of rental.
Minimum Age Requirements
To complete the booking process, you must provide your age to verify compliance with any minimum age requirements. Your booking will include any extra charges related to age restrictions for the rental location in your booking
Cross Border Policy
If you intend to drive the rental vehicle cross border to other countries, please contact the rental location before making your booking to verify any cross border restrictions. You can find the contact details for your rental location on the website.
License and Document Requirements
All drivers must have a valid driver licence in effect at least one year (or more according to the renting country and the car category) prior to the rental start date and present it at the rental counter at the commencement of the rental. A valid major credit card must also be presented at time of rental
Limitation of Liability
We, Alamo, and our respective officers, directors, employees and agents of each such entity are not liable for any delay in providing or failure to provide a vehicle if the delay or failure resulted from an event of Force Majeure as defined above and are not liable for any indirect, incidental, special or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the booking and prepayment, our breach of these Terms and Conditions, or our negligence unless such damages were foreseeable as an obvious consequence of our breach or were contemplated by you and us at the time we entered into the booking contract.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for breach of any implied warranties that cannot be excluded by law.
These terms and conditions constitute the entire agreement between us and you in respect of the prepaid booking of a vehicle. You acknowledge that by entering into this booking contract you are not relying on and that you will have no remedies in respect of any statement, representation, assurance, or warranty that is not set out in these Terms and Conditions.
We may assign our rights and obligations under a booking contract to another organization but this will not affect your rights under these Terms and Conditions. You may not transfer your rights or your obligations under these Terms and Conditions. The booking contract is between us and you. No other person shall have any rights to enforce its terms.
If we fail to insist that you perform any of your obligations under these Terms and Conditions or if we do not enforce our rights against you or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you we shall only do so in writing.
Governing Law and Jurisdiction
These Terms and Conditions are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with these Terms and Conditions and/or any booking contract. However, if you are a resident of Northern Ireland, Republic of Ireland or Scotland, you may also bring proceedings in your home jurisdiction.
We will not file a copy of the booking contract between us. You should save or print a copy of these Terms and Conditions for your records. You will receive an email confirmation of your booking.
This is a summary of the key facts you should know when hiring a vehicle, which will help you understand what will be included in your rental agreement.
The rental agreement will be entered into at the time and place of vehicle hire between you and our affiliate or franchisee of the Alamo Rent A Car/National Car Rental brand that operates the branch location (referred to as “the Rental Company”). You should always read your rental agreement in full before signing it. You can view the rental agreement in your renting country at the time of your rental pickup.
Unless you purchase a waiver or protection product or one is included in your reservation as specified above, you are responsible to the Rental Company for theft or any damage to the vehicle during the full period of your vehicle hire. This is true even if the accident was not your fault. You are liable for loss of revenue if the vehicle cannot be rented because it is damaged or stolen, a reasonable claims administration fee, diminishment of value, and for any towing, storage or impound fees of the vehicle. Unless third-party liability protection is included in your rental as provided below or is purchased by you, you are also responsible for injury or damages to third parties.
Please note your liability for damage extends until the vehicle is checked in by the Rental Company. Unless otherwise provided in the rental agreement, if you return the vehicle after the Rental Companies business hours, you will remain responsible for any damage or loss in accordance with the rental agreement until the Rental Company reopens and conducts the post-rental inspection.
Your rental agreement will include the following protection products:
Collision Damage Waiver - Theft Protection (CDW-TP) is not insurance. The rental location requires CDW-TP protection to rent a vehicle
Collision Damage Waiver-Theft Protection (CDW-TP) is not insurance. The Rental location requires purchase of CDW-TP to rent a vehicle, unless you present written proof that your credit card provides collision and theft protection. If you purchase CDW-TP, the rental company contractually waives your responsibility for all or part of the cost of damage to, loss or theft
of the vehicle during the rental period in Costa Rica unless you invalidate the coverage as provided in the rental agreement. A deductible of up to $1,500 for CDW depending on car class, and a deductible of $2,000 for Theft Protection will apply.
Third Party Liability protection is required unless you provide proof of liability coverage
Third Party Liability (TPL) not insurance. In Costa Rica, TPL is required by law on all vehicles. Customers can obtain coverage for damages and injuries to third parties under the local rental car company's insurance by purchasing its TPL protection, and such a purchase is required unless the customer presents valid written proof of current liability insurance specifying coverage in Costa Rica. TPL provides coverage for incidents which occur during the rental period in Costa Rica. A deductible of $250 or 20% of the total damage if the damage is more than $1,250 will apply. Liability insurance purchased on third party travel websites and insurance that accompanies US credit or debit cards may not provide coverage in Costa Rica.
You have the following optional protection products available for an additional charge:
Supplemental Liability Protection
SUPPLEMENTAL LIABILITY PROTECTION (SLP) FOR THIS BRANCH IS $12.44 PER DAY. - SUPPLEMENTAL LIABILITY PROTECTION (SLP) IS OFFERED AT THE TIME OF RENTAL FOR AN ADDITIONAL DAILY CHARGE. IF ACCEPTED, SLP PROVIDES THE RENTER AND AUTHORIZED DRIVERS WITH UP TO $1,000,000 COMBINED SINGLE LIMIT FOR THIRD PARTY LIABILITY CLAIMS. IF THE RENTER ACCEPTS SLP, ENTERPRISE PROVIDES THIRD PARTY LIABILITY PROTECTION UP TO THE APPLICABLE MINIMUM FINANCIAL RESPONSIBILITY LIMIT AND EMPIRE FIRE AND MARINE INSURANCE COMPANY PROVIDES EXCESS THIRD PARTY LIABILITY INSURANCE COVERAGE FROM THE APPLICABLE MINIMUM FINANCIAL RESPONSIBILITY LIMIT TO $1,000,000. THIS IS A SUMMARY ONLY. SLP IS SUBJECT TO THE TERMS, CONDITIONS, PROVISIONS, LIMITATIONS AND EXCLUSIONS IN THE SUPPLEMENTAL RENTAL LIABILITY INSURANCE EXCESS POLICY UNDERWRITTEN BY EMPIRE FIRE AND MARINE INSURANCE COMPANY. THE PURCHASE OF SLP IS OPTIONAL AND NOT REQUIRED TO RENT A CAR. THE COVERAGE PROVIDED BY SLP MAY DUPLICATE THE RENTER'S EXISTING COVERAGE. ENTERPRISE IS NOT QUALIFIED TO EVALUATE THE ADEQUACY OF THE RENTER'S EXISTING COVERAGE; THEREFORE THE RENTER SHOULD EXAMINE HIS OR HER PERSONAL INSURANCE POLICIES OR OTHER SOURCES OF COVERAGE THAT MAY DUPLICATE THE COVERAGE PROVIDED BY SLP.
Personal Accident Insurance
PERSONAL ACCIDENT INSURANCE (PAI) FOR THIS BRANCH RANGES BETWEEN $3.00 AND $7.00 PER DAY. - PERSONAL ACCIDENT INSURANCE (PAI) IS OFFERED AT THE TIME OF RENTAL FOR AN ADDITIONAL DAILY CHARGE. IF ACCEPTED, PAI PROVIDES THE RENTER AND PASSENGERS WITH ACCIDENT MEDICAL EXPENSE, ACCIDENTAL DEATH AND AMBULANCE EXPENSE BENEFITS. BENEFITS ARE PAYABLE IN ADDITION TO ANY OTHER INSURANCE COVERAGE THE RENTER OR PASSENGERS MAY HAVE. THIS IS A SUMMARY ONLY. PAI IS SUBJECT TO THE PROVISIONS, LIMITATIONS AND EXCLUSIONS OF THE PAI POLICY UNDERWRITTEN BY EMPIRE FIRE AND MARINE INSURANCE COMPANY. THE PURCHASE OF PAI IS OPTIONAL AND NOT REQUIRED TO RENT A CAR. THE COVERAGE PROVIDED BY PAI MAY DUPLICATE THE RENTER'S EXISTING COVERAGE. ENTERPRISE IS NOT QUALIFIED TO EVALUATE THE ADEQUACY OF THE RENTER'S EXISTING COVERAGE; THEREFORE THE RENTER SHOULD EXAMINE HIS OR HER PERSONAL INSURANCE OR OTHER SOURCES OF COVERAGE THAT MAY DUPLICATE THE COVERAGE PROVIDED BY PAI.
Enterprise offers Roadside Assistance Protection (RAP) at select locations. RAP allows Enterprise customers to waive financial responsibility for chargeable roadside incidents such as lost keys, lockouts, and fuel outages. RAP can be added for $4.99 per day. Road side assistance protection offers these services: flat tire, jump start, lockout service, fuel delivery, and key replacement. Please note, in NY, CA, NV, and KS the cost of the key will not be covered, only the service to deliver the key or perform the lockout service. Roadside assistance protection is void and of no effect if, at the time of the incident necessitating roadside assistance, you or any authorized driver were in violation of the rental agreement, including, without limitation, the prohibited uses and violations set forth therein. In such cases, roadside assistance will be available, but standard charges may apply.
Personal Accident/Effects Coverage
PERSONAL ACCIDENT INSURANCE/PERSONAL EFFECTS COVERAGE (PAI/PEC) IS OFFERED AT THE TIME OF RENTAL FOR AN ADDITIONAL DAILY CHARGE. IF ACCEPTED THE PAI CONTAINED IN THE POLICY PROVIDES RENTER AND RENTER'S PASSENGERS WITH ACCIDENTAL DEATH, ACCIDENT MEDICAL EXPENSES AND AMBULANCE EXPENSE BENEFITS. THE PEC CONTAINED IN THE POLICY INSURES THE PERSONAL EFFECTS OF THE RENTER, ADDITIONAL DRIVERS, OR ANY MEMBER OF THE RENTER'S IMMEDIATE FAMILY WHO PERMANENTLY RESIDES IN THE RENTER'S HOUSEHOLD AND WHO IS TRAVELING WITH THE RENTER AGAINST RISKS OF LOSS OR DAMAGE. BENEFITS ARE PAYABLE IN ADDITION TO ANY OTHER INSURANCE COVERAGE THE RENTER OR PASSENGERS MAY HAVE. THIS IS A SUMMARY ONLY. PAI/PEC IS SUBJECT TO THE PROVISIONS, LIMITATIONS AND EXCLUSIONS OF THE PAI/PEC POLICY UNDERWRITTEN BY EMPIRE FIRE AND MARINE INSURANCE COMPANY OR EMPIRE INDEMNITY INSURANCE COMPANY DEPENDING ON THE RENTAL LOCATION. THE PURCHASE OF PAI/PEC IS OPTIONAL AND NOT REQUIRED TO RENT A CAR. THE COVERAGE PROVIDED BY PAI/PEC MAY DUPLICATE THE RENTER'S EXISTING COVERAGE. ENTERPRISE IS NOT QUALIFIED TO EVALUATE THE ADEQUACY OF THE RENTER'S EXISTING COVERAGE; THEREFORE THE RENTER SHOULD EXAMINE HIS OR HER PERSONAL INSURANCE POLICIES OR OTHER SOURCES OF COVERAGE THAT MAY DUPLICATE THE COVERAGE PROVIDED BY PAI/PEC. THE FEE FOR PAI/PEC AT THIS LOCATION IS BETWEEN $5.00 AND $11.50 PER DAY.
This rental does not include equipment products.
You have the following optional equipment products available for an additional charge:
Greenhouse Gas Emissions Offset(£ 0.83 / rental)
Child Safety Seat(£ 6.60 / day)
Sat Nav(£ 43.55 / week)
Your rental will be subject to the following minimum requirements:
All drivers must be 21 years of age or older.
Forms of Payment
MAJOR CREDIT CARDS ARE TO BE USED FOR DEPOSIT AT THIS LOCATION. IF USING A DEBIT CARD, PLEASE REFER TO THE BRANCH FOR POSSIBLE FURTHER REQUIREMENTS. AT THE TIME OF PAYMENT, CREDIT CARDS, DEBIT CARDS, PRE-PAID CARDS AND TRAVELERS CHECKS ARE ACCEPTED. A DEPOSIT OF 200.00 USD PLUS PREPAYMENT OF THE ESTIMATE COST OF THE RENTAL.
All drivers must--have a valid United States drivers license, or internationals drivers permit. All international drivers must also have their own valid country specific drivers license. Note- at Phoenix and Nevada area airports and rental locations, renters with drivers licenses issued outside of the United States or its territories must produce a valid passport. US territories include American Samoa, Guam, the U.S. Virgin Islands Puerto Rico, the Federated States of Micronesia, and the Midway Islands. Have a major credit card in their name at the time of rental. Exceptions may apply by location please see individual location payment policy. Note- Enterprise locations require a rental deposit in addition to the cost of the rental amount. Meet the rental locations minimum age requirements.
Your rental will be subject to the following additional rental policies:
After Hours Service
RETURN VEHICLE TO THE RENTAL CAR RETURN AREA AT THE AIRPORT. PLACE KEYS IN THE ENTERPRISE DROP BOX LOCATED AT THE FRONT OF THE RETURN LANE.
Cross Boarder Policy
Mileage charges if applicable will be quoted in the Rental Summary at time of booking
You will be required to return the vehicle with the same amount of fuel provided, pre purchased fuel options maybe available. Please ask on arrival if required
Additional driver charge is $3.00 USD per day
You will be responsible for the following additional charges or liabilities if incurred:
- Additional rental charges for changes you make to the booked rental vehicle, rental period or optional products
- Damages, theft or third-party liabilities not covered by a protection product
- Any fines or penalty charges relating to the operation of the vehicle during your rental period, such as parking or speeding fines, plus reasonable administration charges
- Rental charges for late returns
- Any legal fees incurred collecting any payments due under the terms of the rental agreement
- A reasonable collection fee if a vehicle is not returned to the original rental office
- The cost of cleaning the vehicle if you return the vehicle in a dirty condition
When you complete the rental agreement you will be required to present a valid credit or debit card as security for any charges incurred during your rental. Your signature on the rental agreement will pre-authorise the Rental Company to charge the card for future payments that become due. The Rental Company may also hold a deposit against these future liabilities. In the country of your rental the deposit amount varies.
Your rental is subject to local traffic laws.