These Terms and Conditions form the contract for the prepaid booking of a vehicle with Alamo (the 'booking contract'). The contracting parties to the booking contract are Alamo Rent-A-Car UK ('us' or 'we') and 'you' the customer that has made the prepaid booking. Alamo Rent-A-Car UK Limited is a limited liability company established under the laws of England with a registered office at Enterprise House, Vicarage Road, Egham, Surrey TW20 9FB with a company registry number of 2946689 and a VAT number of GB 641634450. We provide a reservation system for all of our affiliates and their franchisees and licensees that operate under the Alamo brands (collectively referred to in these Terms and Conditions as "Alamo"). You may contact us at: 600 Corporate Park Drive, Saint Louis, Missouri, USA or by email email@example.com or phone 0800 111 4312
The details of your prepaid booking are as set out in the email confirmation sent to the email address you provided at the time of booking.
Cancellation and Cancellation Charges
You do not have a right of withdrawal from the booking under EU law; however, you may cancel your booking at any time for any reason by following the instructions on our website. You will receive a full refund of the total amount of the booking if you cancel your booking 3 days or more before your specified pick up time.
If you cancel your booking less than 3 days but at least 24 hours before your specified pick up time, we will refund the total amount of the booking minus the lesser of: i) the total amount of the booking; and ii) £25 for UK residents. If you cancel your booking less than 24 hours before your specified pick up time, you will not be entitled to a refund of your booking.
The refund due to you will be made to the credit card you used to make your booking.
We reserve the right to cancel a booking at any time upon notice but only for good cause, such as an event of Force Majeure affecting availability of vehicles; a breach of a rental contract by you including a failure to pay any balance due for rentals; harassment or other abusive behaviour towards employees or customers of Alamo, it affiliates, licensees, and franchisees; or your fraudulent activity. For this purpose, Force Majeure is defined as storms or weather conditions, earthquakes, floods, or other acts of God, war and armed conflicts, transportation strikes or other events or conditions beyond the control of Alamo which results in a shortage of vehicles at the rental branch specified in the booking. In the event of such cancellation, we will refund the total amount of the booking.
When booking your vehicle please ensure the dates and times entered are correct. If your circumstances change and you require the vehicle on different dates/times, please modify your booking by following the instructions on our website.
You may modify your reservation online at any time up until 12 hours before your specified pick up time. We do not charge a modification fee but the new booking will be at prevailing market rates. Within the last 12 hours before pick up, you may not modify your booking.
No-shows - late and early arrivals
For non-airport bookings - A vehicle will be held for 2 hours after the specified pick up time. After this time we cannot guarantee that a vehicle will be available upon your arrival.
For airport bookings - If you have included a flight number with your booking, a vehicle will be held until the flight has landed and cleared. If a flight delay results in your arrival after the branch closing time, a staff member will wait for the flight to land and clear. If the delay is in excess of 1 hour after the branch closing time, an out of hours?? fee may apply. If you have not included a flight number with your booking, we will hold a vehicle for a period of up to 2 hours after your specified pick up time or until branch closing time, whichever is earlier.
If you arrive at the rental branch 1 day or more before the date shown on the booking, we may not have a selected vehicle available. The rental branch will honour your booking subject to the availability of the selected vehicle.
If you fail to collect a vehicle on the specified pick-up date or if a vehicle was unavailable due to your late arrival as provided above, you will not receive a refund of your booking.
Unused Rental Days
Any unused rental days or options on prepaid bookings are non-refundable.
The booking contract is a contract to ensure that the selected vehicle class is available to you for rental at the time and location specified in your booking subject to these Terms and Conditions. It is not a contract for vehicle rental services. The rental contract between Alamo and you for the use of the vehicle during the rental period will be exclusively entered into at the time you pick up the vehicle at the relevant branch location and will be entered into by the relevant local Alamo entity, affiliate or franchisee, will be subject to local standard terms and conditions in effect at the time and place of the rental, and will be subject to the law of the place of rental.
Minimum Age Requirements
To complete the booking process, you must provide your age to verify compliance with any minimum age requirements. Your booking will include any extra charges related to age restrictions for the rental location in your booking
Cross Border Policy
If you intend to drive the rental vehicle cross border to other countries, please contact the rental location before making your booking to verify any cross border restrictions. You can find the contact details for your rental location on the website.
License and Document Requirements
All drivers must have a valid driver licence in effect at least one year (or more according to the renting country and the car category) prior to the rental start date and present it at the rental counter at the commencement of the rental. A valid major credit card must also be presented at time of rental
Limitation of Liability
We, Alamo, and our respective officers, directors, employees and agents of each such entity are not liable for any delay in providing or failure to provide a vehicle if the delay or failure resulted from an event of Force Majeure as defined above and are not liable for any indirect, incidental, special or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the booking and prepayment, our breach of these Terms and Conditions, or our negligence unless such damages were foreseeable as an obvious consequence of our breach or were contemplated by you and us at the time we entered into the booking contract.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for breach of any implied warranties that cannot be excluded by law.
These terms and conditions constitute the entire agreement between us and you in respect of the prepaid booking of a vehicle. You acknowledge that by entering into this booking contract you are not relying on and that you will have no remedies in respect of any statement, representation, assurance, or warranty that is not set out in these Terms and Conditions.
We may assign our rights and obligations under a booking contract to another organization but this will not affect your rights under these Terms and Conditions. You may not transfer your rights or your obligations under these Terms and Conditions. The booking contract is between us and you. No other person shall have any rights to enforce its terms.
If we fail to insist that you perform any of your obligations under these Terms and Conditions or if we do not enforce our rights against you or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you we shall only do so in writing.
Governing Law and Jurisdiction
These Terms and Conditions are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with these Terms and Conditions and/or any booking contract. However, if you are a resident of Northern Ireland, Republic of Ireland or Scotland, you may also bring proceedings in your home jurisdiction.
We will not file a copy of the booking contract between us. You should save or print a copy of these Terms and Conditions for your records. You will receive an email confirmation of your booking.
This is a summary of the key facts you should know when hiring a vehicle, which will help you understand what will be included in your rental agreement.
The rental agreement will be entered into at the time and place of vehicle hire between you and our affiliate or franchisee of the Alamo Rent A Car/National Car Rental brand that operates the branch location (referred to as “the Rental Company”). You should always read your rental agreement in full before signing it. You can view the rental agreement in your renting country at the time of your rental pickup.
Unless you purchase a waiver or protection product or one is included in your reservation as specified above, you are responsible to the Rental Company for theft or any damage to the vehicle during the full period of your vehicle hire. This is true even if the accident was not your fault. You are liable for loss of revenue if the vehicle cannot be rented because it is damaged or stolen, a reasonable claims administration fee, diminishment of value, and for any towing, storage or impound fees of the vehicle. Unless third-party liability protection is included in your rental as provided below or is purchased by you, you are also responsible for injury or damages to third parties.
Please note your liability for damage extends until the vehicle is checked in by the Rental Company. Unless otherwise provided in the rental agreement, if you return the vehicle after the Rental Companies business hours, you will remain responsible for any damage or loss in accordance with the rental agreement until the Rental Company reopens and conducts the post-rental inspection.
Your rental agreement will include the following protection products:
Collision Damage Waiver CDW
Collision Damage Waiver CDW is optional and reduces the customers financial responsibility to the excess amount. The customer is liable for the full cost of the damage/loss if this insurance is not purchased. In case of an accident an administration fee of 25.00 EUR plus VAT will be charged to the driver at the end of the rental. This charge applies irrelevantly of party at fault. CDW does not provide any coverage concerning damages to the underside part of the vehicle, vehicle interior, windshields, mirrors and tires.
The cost of CDW per day plus vat is as follows-
Car groups Mini (MDMR) Economy (EDMR-EDAR) - 11 EUR - excess 500 EUR
Car groups Compact (CCMR-CDMR-CXMR) Intermediate (IDMR-ICMR) - 15 EUR - excess 700 EUR
Car groups Compact automatic and SUV (CDAR-CFMN) Fullsize (FVMR) - 20 EUR - excess 1200 EUR
Car groups Premium (PDMR) Intermediate SUV (IFMR) - 27 EUR - excess 120
Theft Protection TP is optional and reduces the amount of the renters financial liability to the amount of the deductible for loss or damage to the car by or following theft or attempted theft. If TP is declined the renter will be responsible for the entire loss and/or damage to the vehicle.
An administration fee of 25 EUR plus VAT will be charged to the driver at the end of the rental in case of damage or theft. This charge applies irrelevantly of party at fault.
The cost of tp per day plus vat is as follows-
Car groups Mini (MDMR) Economy (EDMR-EDAR) Compact (CCMR) - 3 EUR - excess 500 EUR
Car groups Compact 4/5 door/Special/SUV (CXMR-CDMR-CDAR-CFMN) Intermediate (IDMR-ICMR) - 4 EUR - excess 700 EUR
Car groups Intermediate SUV (IFMR) Fullsize (FVMR) Premium (PDMR) - 5 EUR - excess 1200 EUR
Supplimentary Liability Protection
SLP Supplimentary Liability Protection (Third Party Liability) is included in the rate and covers each person for the amount of up to EUR 750,000 for bodily injury and or death to third parties as well as up to EUR 750,000 for property damage.
You have the following optional protection products available for an additional charge:
Full Damage Waiver
Full Damage Waiver covers the excess amount that is applied to the Collision Damage Waiver
Full Theft Waiver
Full Theft Waiver eliminates the excess amount on Theft Protection. The purchase of Theft Protection is required to purchase Full Theft Waiver. An administration fee of 25 EUR plus VAT will be charged to the driver at the end of the rental if an accident does occur.
Personal Accident Insurance
Personal Accident Insurance covers the driver of the vehicle. The maximum coverage is 350 EUR for medical expenses as well as 15000 EUR for loss of life or total permanent diablement.
Roadside Assistance Protection
ROADSIDE ASSISTANCE IS FREE OF CHARGE AND AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK. MONDIAL ASSISTANCE TEL 30 210 9988148 IS THE ROADSIDE ASSISTANCE PROVIDER FOR ATHENS, THESSALONIKI, HERAKLION, CHANIA, CORFU, AND RHODES LOCATIONS. FOR ALL OTHER LOCATIONS THE ROADSIDE ASSISTANCE IS PROVIDED BY THE RENTAL STATION. IT IS RECOMMENDED TO CONTACT THE BRANCH DIRECTLY IN CASES OF ROADSIDE ASSISTANCE. IN THE CASE OF A LOCATION BEING CLOSED IN THE EVENT ROADSIDE ASSISTANCE IS REQUIRED ALL DIRECT CALLS TO THE BRANCH ARE DIVERTED TO EACH LOCATION'S DESIGNATED 24 HOURS A DAY, 7 DAYS A WEEK ROADSIDE ASSISTANCE MOBILE PHONE LINE.
This rental does not include equipment products.
You have the following optional equipment products available for an additional charge:
Child Safety Seat(£ 2.85 / day)
GPS(£ 7.61 / day)
Your rental will be subject to the following minimum requirements:
Minimum rental age is 21 years for all car groups.
For car groups compact specials (CDMR, CDAR, CXMR, CFMN) Intermediate (ICMR, IDMR, IFMR) Fullsize (FVMR) and Premium (PDMR) a young driver’s fee of 15 EUR per day applies for drivers aged 21-22. The young driver fee does not apply for car groups Mini (MDMR) Economy (EDMR, EDAR) and Compact (CCMR). The maximum rental age is 75.
Forms of Payment
Renters must present their passport (for Greek residents an ID card will suffice), driving license and personal credit card. acceptable credit cards are VISA, Mastercard and American Express.
Cash cards can be used only for the payment of the rental. Due to processing time, credit card deposits may take up to 14 days after the return of vehicle for the monies to be returned to the customer.
A deposit will be held on the drivers credit card which is equal to 650 EUR for Mini (MDMR) Economy (EDMR, EDAR) car groups, 900 EUR for Compact (CDMR, CCMR, CXMR, CDAR, CFMN) Intermediate (ICMR, IDMR) car groups and 1400 EUR for Fullsize (FVMR) Intermediate SUV (IFMR) and Premium (PDMR) car groups.
For car groups Aini A1 MDMR and Economy B1 EDMR, the renter has the opportunity to deposit in cash the deductible amount of CDW plus 150 EUR per day instead of using a credit card. In this case, the purchase of CDW coverage is mandatory.
Valid international or European Unions’ driving license for at least 12 months, identity card or passport is required. For Greek residents a passport is not mandatory however ID cards are required.
Your rental will be subject to the following additional rental policies:
After Hours Service
Varies by location, please check if required
Cross Boarder Policy
Cross border rentals are allowed only within the European Union. A prior written authorization is required. There is also an insurance premium fee that applies depending on the length of the trip and the country. (Green Card). There is an additional kilometer charge of 0,30 EUR/km to be paid by the customer. The guarantee is equal to the value of the rented car. These types of rentals should be requested from national at least 7 working days prior the pick-up date. Please contact the sales department (tel: +30 210 3493456 or +30 210 3493411) for further information. Process of green card publication: minimum time of publication of a green card is 5 working days. Charge per green card is 90€. The green card covers the rented vehicle with basic insurance (TPI) as long as it is located in the borders of the country for which it is issued.
Mileage charges if applicable will be quoted in the Rental Summary at time of booking
You will be required to return the vehicle with the same amount of fuel provided, pre purchased fuel options maybe available. Please ask on arrival if required
Additional driver charge is 3 EUR per day excluding VAT per driver with maximum 2 additional drivers. An international driving permit is required. rental conditions apply to all additional drivers.
You will be responsible for the following additional charges or liabilities if incurred:
- Additional rental charges for changes you make to the booked rental vehicle, rental period or optional products
- Damages, theft or third-party liabilities not covered by a protection product
- Any fines or penalty charges relating to the operation of the vehicle during your rental period, such as parking or speeding fines, plus reasonable administration charges
- Rental charges for late returns
- Any legal fees incurred collecting any payments due under the terms of the rental agreement
- A reasonable collection fee if a vehicle is not returned to the original rental office
- The cost of cleaning the vehicle if you return the vehicle in a dirty condition
When you complete the rental agreement you will be required to present a valid credit or debit card as security for any charges incurred during your rental. Your signature on the rental agreement will pre-authorise the Rental Company to charge the card for future payments that become due. The Rental Company may also hold a deposit against these future liabilities. In the country of your rental the deposit amount varies.
Your rental is subject to local traffic laws.