These Terms and Conditions form the contract for the prepaid booking of a vehicle with Alamo (the 'booking contract'). The contracting parties to the booking contract are Alamo Rent-A-Car UK ('us' or 'we') and 'you' the customer that has made the prepaid booking. Alamo Rent-A-Car UK Limited is a limited liability company established under the laws of England with a registered office at Enterprise House, Vicarage Road, Egham, Surrey TW20 9FB with a company registry number of 2946689 and a VAT number of GB 641634450. We provide a reservation system for all of our affiliates and their franchisees and licensees that operate under the Alamo brands (collectively referred to in these Terms and Conditions as "Alamo"). You may contact us at: 600 Corporate Park Drive, Saint Louis, Missouri, USA or by email firstname.lastname@example.org or phone 0800 111 4312
The details of your prepaid booking are as set out in the email confirmation sent to the email address you provided at the time of booking.
Cancellation and Cancellation Charges
You do not have a right of withdrawal from the booking under EU law; however, you may cancel your booking at any time for any reason by following the instructions on our website. You will receive a full refund of the total amount of the booking if you cancel your booking 3 days or more before your specified pick up time.
If you cancel your booking less than 3 days but at least 24 hours before your specified pick up time, we will refund the total amount of the booking minus the lesser of: i) the total amount of the booking; and ii) £25 for UK residents. If you cancel your booking less than 24 hours before your specified pick up time, you will not be entitled to a refund of your booking.
The refund due to you will be made to the credit card you used to make your booking.
We reserve the right to cancel a booking at any time upon notice but only for good cause, such as an event of Force Majeure affecting availability of vehicles; a breach of a rental contract by you including a failure to pay any balance due for rentals; harassment or other abusive behaviour towards employees or customers of Alamo, it affiliates, licensees, and franchisees; or your fraudulent activity. For this purpose, Force Majeure is defined as storms or weather conditions, earthquakes, floods, or other acts of God, war and armed conflicts, transportation strikes or other events or conditions beyond the control of Alamo which results in a shortage of vehicles at the rental branch specified in the booking. In the event of such cancellation, we will refund the total amount of the booking.
When booking your vehicle please ensure the dates and times entered are correct. If your circumstances change and you require the vehicle on different dates/times, please modify your booking by following the instructions on our website.
You may modify your reservation online at any time up until 12 hours before your specified pick up time. We do not charge a modification fee but the new booking will be at prevailing market rates. Within the last 12 hours before pick up, you may not modify your booking.
No-shows - late and early arrivals
For non-airport bookings - A vehicle will be held for 2 hours after the specified pick up time. After this time we cannot guarantee that a vehicle will be available upon your arrival.
For airport bookings - If you have included a flight number with your booking, a vehicle will be held until the flight has landed and cleared. If a flight delay results in your arrival after the branch closing time, a staff member will wait for the flight to land and clear. If the delay is in excess of 1 hour after the branch closing time, an out of hours?? fee may apply. If you have not included a flight number with your booking, we will hold a vehicle for a period of up to 2 hours after your specified pick up time or until branch closing time, whichever is earlier.
If you arrive at the rental branch 1 day or more before the date shown on the booking, we may not have a selected vehicle available. The rental branch will honour your booking subject to the availability of the selected vehicle.
If you fail to collect a vehicle on the specified pick-up date or if a vehicle was unavailable due to your late arrival as provided above, you will not receive a refund of your booking.
Unused Rental Days
Any unused rental days or options on prepaid bookings are non-refundable.
The booking contract is a contract to ensure that the selected vehicle class is available to you for rental at the time and location specified in your booking subject to these Terms and Conditions. It is not a contract for vehicle rental services. The rental contract between Alamo and you for the use of the vehicle during the rental period will be exclusively entered into at the time you pick up the vehicle at the relevant branch location and will be entered into by the relevant local Alamo entity, affiliate or franchisee, will be subject to local standard terms and conditions in effect at the time and place of the rental, and will be subject to the law of the place of rental.
Minimum Age Requirements
To complete the booking process, you must provide your age to verify compliance with any minimum age requirements. Your booking will include any extra charges related to age restrictions for the rental location in your booking
Cross Border Policy
If you intend to drive the rental vehicle cross border to other countries, please contact the rental location before making your booking to verify any cross border restrictions. You can find the contact details for your rental location on the website.
License and Document Requirements
All drivers must have a valid driver licence in effect at least one year (or more according to the renting country and the car category) prior to the rental start date and present it at the rental counter at the commencement of the rental. A valid major credit card must also be presented at time of rental
Limitation of Liability
We, Alamo, and our respective officers, directors, employees and agents of each such entity are not liable for any delay in providing or failure to provide a vehicle if the delay or failure resulted from an event of Force Majeure as defined above and are not liable for any indirect, incidental, special or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the booking and prepayment, our breach of these Terms and Conditions, or our negligence unless such damages were foreseeable as an obvious consequence of our breach or were contemplated by you and us at the time we entered into the booking contract.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for breach of any implied warranties that cannot be excluded by law.
These terms and conditions constitute the entire agreement between us and you in respect of the prepaid booking of a vehicle. You acknowledge that by entering into this booking contract you are not relying on and that you will have no remedies in respect of any statement, representation, assurance, or warranty that is not set out in these Terms and Conditions.
We may assign our rights and obligations under a booking contract to another organization but this will not affect your rights under these Terms and Conditions. You may not transfer your rights or your obligations under these Terms and Conditions. The booking contract is between us and you. No other person shall have any rights to enforce its terms.
If we fail to insist that you perform any of your obligations under these Terms and Conditions or if we do not enforce our rights against you or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you we shall only do so in writing.
Governing Law and Jurisdiction
These Terms and Conditions are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with these Terms and Conditions and/or any booking contract. However, if you are a resident of Northern Ireland, Republic of Ireland or Scotland, you may also bring proceedings in your home jurisdiction.
We will not file a copy of the booking contract between us. You should save or print a copy of these Terms and Conditions for your records. You will receive an email confirmation of your booking.
This is a summary of the key facts you should know when hiring a vehicle, which will help you understand what will be included in your rental agreement.
The rental agreement will be entered into at the time and place of vehicle hire between you and our affiliate or franchisee of the Alamo Rent A Car/National Car Rental brand that operates the branch location (referred to as “the Rental Company”). You should always read your rental agreement in full before signing it. You can view the rental agreement in your renting country at the time of your rental pickup.
Unless you purchase a waiver or protection product or one is included in your reservation as specified above, you are responsible to the Rental Company for theft or any damage to the vehicle during the full period of your vehicle hire. This is true even if the accident was not your fault. You are liable for loss of revenue if the vehicle cannot be rented because it is damaged or stolen, a reasonable claims administration fee, diminishment of value, and for any towing, storage or impound fees of the vehicle. Unless third-party liability protection is included in your rental as provided below or is purchased by you, you are also responsible for injury or damages to third parties.
Please note your liability for damage extends until the vehicle is checked in by the Rental Company. Unless otherwise provided in the rental agreement, if you return the vehicle after the Rental Companies business hours, you will remain responsible for any damage or loss in accordance with the rental agreement until the Rental Company reopens and conducts the post-rental inspection.
Your rental agreement will include the following protection products:
Collision Damage Waiver
Collision Damage Waiver-Theft Protection (CDW) is not insurance. The purchase of CDW is optional and not required in order to rent a vehicle.
You may purchase optional CDW for an additional fee. If you purchase CDW, we agree, subject to the actions listed on the rental agreement that invalidate CDW, to contractually waive your responsibility for all or part of the cost of damage to, loss, fire or theft of, the vehicle.
CDW does not cover partial theft (mirrors, tires, gas cap, etc...) or damages to windows/windshields.
CDW deductible is 10% of vehicle value for all car classes.
Third Party Liability (TPL)
In Mexico, 3rd party liability insurance is required by law on all vehicles. Customers can obtain coverage for damages and injuries to third parties under the local rental car company’s insurance by purchasing its Third Party Liability protection (TPL) and such a purchase is required unless the customer presents valid proof of current liability insurance specifying coverage in Mexico. Liability insurance purchased on third party travel websites and insurance that accompanies US credit or debits cards are not acceptable forms of coverage.
If the customer provides acceptable proof of current liability coverage in Mexico and declines to purchase the TPL offered by the local rental car company, an additional authorization in the amount of $2500 USD will be held on his or her credit card.
You have the following optional protection products available for an additional charge:
Roadside Assistance Protection
Customer must complete a police report at time of accident and must report accident to nearest Alamo office or the following number: 01 800 849 8001. Client must report any damage/theft to Alamo office immediately. Client can also contact Toll Free Headquarters line within Mexico 01-800-849-8001 or Mexico D.F. Airport (Open 24 hours) 57-86-8088. If dialing outside Mexico City must add (01-55) to the 24 hr phone number.
This rental does not include equipment products.
You have the following optional equipment products available for an additional charge:
Infant seats available at a cost of $5.00 per day. GPS available on request at PVRT71 at a cost of $5.00 per day. There is a replacement fee.
Your rental will be subject to the following minimum requirements:
Minimum rental age is 21 years. Maximum renta age is 75 years. There is a young driver surcharge of $20.00 USD per day per driver for drivers aged 21-24.
Forms of Payment
Passport and Major credit card required for identification. Acceptable methods of payment are: American Express, MasterCard and Visa. XOTTO/OTTO vouchers accepted. Must have pre-approved credit. Cash, Diners Club and MCO's are not accepted at any location. A minimum authorization will be held in the amount of the rental charges along with an amount of $700 USD to $1,400 USD (depending on car class). $700 USD will apply to small vehicles and $ 1,400 USD will apply to SUVs and vans. If customer declines PLI, an additional authorization in the amount of $2,500 USD will be held on their credit card. This authorization amount may be used toward damage or late charges in the event vehicle is returned with damage and insurance was not purchased and/or late charges are assessed.NOTE: If customer declines Personal Liability (PLI), an additional authorization in the amount of $2,500 USD will be held on their credit card. CDW includes TP but it does not include PLI. In Mexico, PLI is required for all cars at a cost unless customer has valid proof of current liability insurance specifying coverage in Mexico. Liability insurance products purchased on third party travel websites are not acceptable forms of coverage. Deductible Protection (DP) Coverage is available at a cost and reduces CDW-TP deductible amount. In order to purchase DP, you must purchase CDW.
Full and Valid Driver's License from country of origin is required. Mexico City (MEX) has a law that restricts driving vehicles in the city one day of the week, plus one Saturday a month. The restriction is based on the last digit of the vehicle's license plate number. Drivers are subject to a fine (and possible vehicle impoundment) if driving on a day which such vehicle is restricted from circulating the city. Alamo vehicles rented in MEX have a sticker which exempts them from this law. In addition, the law was recently extended to ban vehicles from another city, from driving in MEX between 5:00am and 11:00am Monday-Friday. A customer renting a vehicle outside MEX and planning to drive into MEX should notify the rental agent to obtain more details and plan accordingly.Note: 12 Hour advance reservation required for all locations Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.
Your rental will be subject to the following additional rental policies:
After Hours Service
Varies by location, please check if required
Cross Boarder Policy
The Republic of Mexico only. Rentals originating from Tijuana, Mexicali, Cd. Juarez, Chihuahua, Hermosillo and Monterrey are permitted to cross border into USA. Customer must purchase liability insurance at 12.95 USD/Day and additional cross border insurance at $10 USD/day.
Mileage charges if applicable will be quoted in the Rental Summary at time of booking
You will be required to return the vehicle with the same amount of fuel provided, pre purchased fuel options maybe available. Please ask on arrival if required
Additional driver allowed at a cost of $5.00 USD per day.
You will be responsible for the following additional charges or liabilities if incurred:
- Additional rental charges for changes you make to the booked rental vehicle, rental period or optional products
- Damages, theft or third-party liabilities not covered by a protection product
- Any fines or penalty charges relating to the operation of the vehicle during your rental period, such as parking or speeding fines, plus reasonable administration charges
- Rental charges for late returns
- Any legal fees incurred collecting any payments due under the terms of the rental agreement
- A reasonable collection fee if a vehicle is not returned to the original rental office
- The cost of cleaning the vehicle if you return the vehicle in a dirty condition
When you complete the rental agreement you will be required to present a valid credit or debit card as security for any charges incurred during your rental. Your signature on the rental agreement will pre-authorise the Rental Company to charge the card for future payments that become due. The Rental Company may also hold a deposit against these future liabilities. In the country of your rental the deposit amount varies.
Your rental is subject to local traffic laws.