Terms and Conditions
You do not have a right of withdrawal from the booking under EU law; however, you may cancel your booking at any time for any reason by following the instructions on our website. You will receive a full refund of the total amount of the booking if you cancel your booking 7 days or more before your specified pick up time.
If you cancel your booking less than 7 days but at least 24 hours before your specified pick up time, you will be charged either the full cost of your booking or up to a maximum of £45 whichever is the lesser.
If you cancel your booking less than 24 hours before your specified pick up time, you will not be entitled to a refund of your booking.
The refund due to you will be made to the credit card you used to make your booking.
No-shows & late or early arrivals
Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.
For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.
When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.
Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.
If you fail to collect your car on the specified pick-up date, you will not be entitled to a refund of your booking.
Unused Rental Days
Please note that any unused rental days on prepaid reservations are non-refundable.
Rules and regulations - check before you travel
If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.
The RAC website (www.rac.co.uk/driving-abroad) provides useful information and tips on driving abroad.
Driving abroad in Winter conditions
Whilst driving abroad in winter conditions, legally some countries will have restrictions on the equipment a vehicle should carry or have fitted, this can include snow tyres. Whilst driving abroad its important to adhere to the driving laws in that country. Failure to do so could result in a fine or temporary loss of your vehicle. Snow tyres and snow chains are available to hire for an additional fee and must be requested at time of booking. For online bookings where the pick-up country specified requires snow tyres a charge will normally be added to your reservation and these will be fitted to the vehicle. However, if you are planning to drive cross-border please check country requirements and request equipment be added to your reservation where appropriate by contacting our Call Centre.
We strongly recommend you make your own investigations as to whether or not you will require any additional winter equipment before travelling abroad. The RAC website (www.rac.co.uk/driving-abroad) provides additional information and tips on driving abroad.