Terms and Conditions

Cancellation Charges

You do not have a right of withdrawal from the booking under EU law; however, you may cancel your booking at any time for any reason by following the instructions on our website. You will receive a full refund of the total amount of the booking if you cancel your booking 7 days or more before your specified pick up time.

  • If you cancel your booking less than 7 days but at least 24 hours before your specified pick up time, you will be charged either the full cost of your booking or up to a maximum of 45 whichever is the lesser.
  • If you cancel your booking less than 24 hours before your specified pick up time, you will not be entitled to a refund of your booking.

The refund due to you will be made to the credit card you used to make your booking.

No-shows & late or early arrivals

Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.

For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.

When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.

Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.

If you fail to collect your car on the specified pick-up date, you will not be entitled to a refund of your booking.

Unused Rental Days

Please note that any unused rental days on prepaid reservations are non-refundable.

Rules and regulations - check before you travel

If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.

The RAC website (www.rac.co.uk/driving-abroad) provides useful information and tips on driving abroad.

Driving abroad in Winter conditions

Whilst driving abroad in winter conditions, legally some countries will have restrictions on the equipment a vehicle should carry or have fitted, this can include snow tyres. Whilst driving abroad its important to adhere to the driving laws in that country. Failure to do so could result in a fine or temporary loss of your vehicle. Snow tyres and snow chains are available to hire for an additional fee and must be requested at time of booking. For online bookings where the pick-up country specified requires snow tyres a charge will normally be added to your reservation and these will be fitted to the vehicle. However, if you are planning to drive cross-border please check country requirements and request equipment be added to your reservation where appropriate by contacting our Call Centre.

We strongly recommend you make your own investigations as to whether or not you will require any additional winter equipment before travelling abroad. The RAC website (www.rac.co.uk/driving-abroad) provides additional information and tips on driving abroad.

Serbia

Additional Driver Policy

A charge of EUR 5 per day + VAT per driver applies. Additional driver has to have a valid driving licence, held for Minimum of 2 years. Maximum of 2 additional drivers allowed per rental.

Age Requirements

The minimum age is 21 years for all car groups. The maximum age is 90 years of age. There is no young driver's surcharge.

Cross Border Policy

Vehicles can be driven into : Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Republic of Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Switzerland. Cars will not be permitted to cross into any other country. No other documents are required except car license, driver's licence, rental agreement, green card (insurance). 24 hours notice. Please be advised that the following areas in Germany: Berlin, Cologne and Hannover will require an 'Emissions Sticker' stating the emission of the vehicle intended to enter these areas. Without this sticker, the driver of the vehicle will be fined up to EUR 40.00 even if the car is registered abroad. Should the car not have the 'Emissions Sticker', then this can be purchased at most garages. Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres.

Delivery / Collection

Delivery & Collection during office hours within city limits, which is 10km radius from the rental office are free of charge. Outside city limits the charge is 1.00 Euro per km plus VAT. Meet & Greet available at Belgrade Airport free of charge. Delivery & Colletion out of hours is permitted as per the above but with an additional charge of EUR 25.00 + VAT.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 800.00 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

A valid drivers licence must be held for at least 2 years prior to the rental start date. An international driving permit is not required. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

Domestic one ways are allowed between all locations free of charge and is available for all cars. International One Ways - Please consult the International One Way Policy (IOWP).

Out of Hours Policy

Out of hours reservations are available on request at an additional cost of EUR 15.00 + VAT.

Payment Policy

Acceptable method of payments are: Visa, Diners, MasterCard, National Charge Cards & National Vouchers. Travellers cheques and Eurocheques are not accepted. A deposit of full rental costs plus 15% + VAT is held on the credit card until the car is returned. A credit card is always required for the deposit. Cash payments are also accepted but only at the end of the rental with a credit card deposit at the beginning of the rental. Any cash accepted in Serbia must be in Serbien Dinars.

Refuelling Policy

Vehicle will be supplied with a full tank of fuel and should be returned full. If not, the renter will be charged for the missing fuel + EUR 7.00 service fee + VAT

Roadside Assistance

In case of breakdown, the customer should call the 24 hour assistance number: +381 64 8137 041. In case of accident the customer must immediately report it to the nearest police station and to the National/Alamo Station which delivered the car. A report - a special form, supplied together with the car documents, must be filled in with complete details of the accident. If the customer is at fault he/she will be charged the applicable excess. The police report is mandatory. A replacement vehicle will be supplied if necessary.

Special Equipment

Infant Seat (CSI) - EUR 5.00 + VAT per day, with a maximum charge of EUR 35.00 + VAT per rental. Suitability is 6 months to 4 years or 9 - 20kg. Luggage Rack (LUG) - EUR 7.00 + VAT per day, no maximum charge. Ski Rack (SKR) - EUR 7.00 + VAT per day, no maximum charge. Snow Tires/Chains (SNO) - EUR 5.00 + VAT per day, with a maximum charge of EUR 35.00 + VAT per rental. Navigation System (GPS) - EUR 10.00 + VAT per day, with a maximum charge of EUR 100.00 + VAT per rental. Winter Equipped Vehicle - (see Winter fee in Surcharges) MANDATORY from 1st October to the end of February (includes winter tyres and chains). Child/Toddler Seat - Not Available Booster Seat - Not Available All equipment is on request at all locations with the exeption of infant seats which are available on freesale. All equipment requires 24 hours notice.

Surcharges

Airport Fee - EUR 15.00 per rental + VAT. Winter fee = (WIEV) EUR 5.00 per day + VAT, with a maximum charge of EUR 35.00 + VAT per rental - MANDATORY from 1st October to the end of February (see Winter Equipped Vehicle in Special Equipment).

Tax

20% For more information about driving abroad, visit: www.nationaldrivesafe.com