You do not have a right of withdrawal from the booking under EU law; however, you may cancel your booking at any time for any reason by following the instructions on our website.
You will receive a full refund of the total amount of the booking if you cancel your booking 7 days or more before your specified pick up time.
If you cancel your booking less than 7 days but at least 24 hours before your specified pick up time, you will be charged either the full cost of your booking or up to a maximum of £45 whichever is the lesser.
If you cancel your booking less than 24 hours before your specified pick up time, you will not be entitled to a refund of your booking.
The refund due to you will be made to the credit card you used to make your booking.
Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.
For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.
When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.
Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.
If you fail to collect your car on the specified pick-up date, you will not be entitled to a refund of your booking.
Unused Rental Days
Please note that any unused rental days on prepaid reservations are non-refundable.
CDW – Collision Damage Waiver
Collision Damage Waiver (CDW) Covers the vehicles liability and fire with a deductible amount. For car categories Mini - MDMR, Economy - EDMR, EDAR, EXMR - 600 EUR. For Compact - CDMR, Compact Special - CXMR - 800 EUR. For Compact Wagon and Automatics - CWMR, CDAR, CWAR - 1000 EUR. For Intermediate - IDMR - 1200 EUR. For Intermediate Special - IXMR, Standard - SDMR, SDAR, SVMR, SVAR - 1800 EUR. For Fullsize Van - FVMR - 2000 EUR. CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due to infringement of road circulation code. The accident statement should always be supplemented so that the insurances covers will be in effect. In case of car accident and damages police report is mandatory. Without police report the client takes full responsibility.
Super Collision Damage Waiver
Super Collision Damage Waiver (SCDW) covers the deductible amount that is applied to the CDW coverage. Daily charge for car categories Mini-MDMR, Economy-EDMR, EDAR, EXMR is 8 EUR, for Compact-CDMR, CXMR 10 EUR, for Compact Wagon and Automatics- CWMR, CDAR, CWAR 12 EUR, Intermediate-IDMR 15 EUR, for Intermediate Special-IXMR, Standard-SDMR, SDAR, SVMR, SVAR 18 EUR, and for Fullsize Van-FVMR 20 EUR. SCDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due infringement of road code circulation. The accident statement should always be supplemented so that the insurances covers will be in effect. Police report is mandatory.
Theft Protection (TP): Covers the rented vehicle against total theft with a deductible amount. For car categories Mini-MDMR, Economy-EDMR, EDAR, Economy Special-EXMR 600 EUR, For Compact-CDMR, Compact Special-CXMR 800 EUR, For Compact Wagon and Automatics-CWMR, CDAR, CWAR 1000 EUR, for Intermediate-IDMR 1200 EUR, For Intermediate Special-IXMR, Standard-SDMR, SDAR, Standard Van-SVMR, SVAR 1800 EUR and for Fullsize Van-FVMR 2000 EUR.
Personal Accident Insurance
Personal Accident Insurance (PAI) provides cover for the driver and passengers (subject to the permitted number of occupants in the vehicle) in the event of death or permanent disablement per accident. the cost of PAI is 4 EUR per day plus VAT. Coverage amounts vary from country to country and may also vary depending on whether an adult or a child is involved. Similarly partial disability may lead to a lower payment or to no payment at all if disability percentage is below a certain threshold.
Roadside Protection (RAP): Roadside Assistance is provided 24.7 and is free of charge. The 24.7 roadside assistance tel is +381 66441100.
Additional driver: 20 EUR per rental for all car groups. All rental terms and conditions apply.
Minimum age for all car groups is 18. Maximum age for all car groups is 70. A fee of 3.00 EUR per day applies to drivers aged 18-20 for all car groups.
Forms of Payment
Accepted methods of payment: Credit Cards - AMEX, Diners, Mastercard, Visa are accepted. Security Deposits (SD) - For each rental a Credit Card (Visa, Mastercard, Diners, and AMEX) is required. Deposit for car categories: Mini - MDMR, Economy - EDMR, EDAR and Economy Special - EXMR - 600 EUR. For Compact - CDMR, Compact Special - CXMR - 800 EUR. For Compact Wagon and Automatics - CWMR, CDAR and CWAR - 1000 EUR. For Intermediate - IDMR - 1200 EUR. For Intermediate Special - IXMR, Standard - SDMR , SDAR, Standard Van - SVMR, SVAR - 1800 EUR. For Fullsize Van - FVMR - 2000 EUR. Cash Deposits are not accepted. Personal Credit Card, not cash card maestro (e.g.: electron) and cash, debit card cannot be used as guarantee card but can be used for the payment of the rental.
Driving License requirement
A valid International or European Union Driving License for at least 12 months, Identity Card or Passport.
Cross Border Policy
Cross Border Rentals are allowed within the EURpean countries with the exception of Bulgaria and Romania. For Montenegro, Bosnia and Herzegovina, Macedonia and Kosovo a Cross Border fee of 50 EUR inclusive of VAT applies. A prior written authorization is required. There is also an insurance fee that applies. The guarantee is equal with the buying value of the rented car. These kind of rentals should be requested from the rental company at least 7 working days prior to the pick up date. Please contact the reservations department at +381 112061569 for further information. Process and publication of Green Card: Minimum time of publication of a Green Card is 7 working days. Charge is 50 EUR per rental. The Green Card covers the rented vehicle with basic insurance (t.p.i.) as long as it remains in the borders of the country for which it is issued. Road assistance or car replacement while driving abroad is available.
One Way Rentals
One Way Rentals are available between Serbia locations only. One Ways intra Serbia are free of charge.