Terms and Conditions

Cancellation Charges

We will not charge for reservations cancelled 7 days or more before your pick up time. If you cancel your booking after this time, the following charges apply:

• If you cancel your booking less than 7 days before pick up time, you will be charged either the full cost of your booking or up to a maximum of £20 whichever is the lesser.
• If you cancel your booking less than 24 hours before your pick up time, you will be charged either the full cost of your booking or up to a maximum of £50, whichever is the lesser.

In the event of a cancellation, your credit card will be refunded, less the above charge.

No-shows & late or early arrivals

Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.

For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.

When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.

Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.

If you fail to collect your car on the specified pick-up date, we reserve the right to charge a no-show fee of either the cost of the booking or up to a maximum of £50, whichever is the lesser. In the event of a no-show, your credit card will be refunded, less the no-show charge.

Unused Rental Days

Please note that any unused rental days on prepaid reservations are non-refundable.

Rules and regulations - check before you travel

If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.

The RAC website (www.rac.co.uk/driving-abroad) provides useful information and tips on driving abroad.

Driving abroad in Winter conditions

Whilst driving abroad in winter conditions, legally some countries will have restrictions on the equipment a vehicle should carry or have fitted, this can include snow tyres. Whilst driving abroad its important to adhere to the driving laws in that country. Failure to do so could result in a fine or temporary loss of your vehicle. Snow tyres and snow chains are available to hire for an additional fee and must be requested at time of booking. For online bookings where the pick-up country specified requires snow tyres a charge will normally be added to your reservation and these will be fitted to the vehicle. However, if you are planning to drive cross-border please check country requirements and request equipment be added to your reservation where appropriate by contacting our Call Centre.

We strongly recommend you make your own investigations as to whether or not you will require any additional winter equipment before travelling abroad. The RAC website (www.rac.co.uk/driving-abroad) provides additional information and tips on driving abroad.

Antigua

Additional Driver Policy

Additional driver allowed at a cost of $10 USD per day

Age Requirements

Minimum rental age is 25 years. Maximum rental age is 65 years. Drivers under the age of 25 are not allowed to rent.

Cross Border Policy

Unrestricted driving within Antigua only.

Delivery / Collection

Delivery and Collection available at no charge during business hours and after hours. Customer must provide hotel or port details at time of booking in the REMARKS field on the reservation. Otherwise, customer should contact Alamo at (268) 561 6399 upon arrival in Antigua to arrange for delivery & collection. For delivery to the airport, please provide flight information. For delivery to hotels, please put information in remarks and have the customer contact the location with details.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1000.00 USD. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

Full and Valid Driver's License from country of origin is required. Temporary drivers license required by law at a cost of $20.00 and can be purchased at the Alamo counter. Any visitor that does not have a local license must pay this $20 surcharge. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

Oneways are allowed at no charge

Out of Hours Policy

N/A

Payment Policy

Major Credit Cards are accepted. Mastercard, Visa, AMEX Cash, OTTO's accepted. MCO's not accepted. Vouchers must have pre-approved credit. Cash accepted. A $300 authorization will be placed on credit card upon rental of vehicle. If renting with cash, deposit of $300 USD plus the cost of rental is required at time of pick-up.

Refuelling Policy

Customer must return with the same amount of gas received or they will be charged for the gas. No additional surcharges apply.

Roadside Assistance

Contact rental location for assistance. In the case of an accident, customer must complete a police report at time of accident/incident and contact Alamo immediately.

Special Equipment

Infant/Child seat available at a cost of $5 USD per day.

Surcharges

Airport fee is 0% 

Tax

Tax is 15%