Country
Canada

Prices given on this website are not applicable to residents of the USA or Canada or holders of USA or Canadian driving licenses. By making a reservation on this site you confirm that you reside outside the USA or Canada and are not a holder of a USA or Canadian driving license and accept that your reservation may be rejected at the time of pick-up if a USA or Canadian driving license is presented.


Insurances:

CDW – Collision Damage Waiver
All inclusive rates include CDW, which contractually waives or limits the renter’s liability for damage to or loss of the vehicle.
The deductibles for rentals at Alamo corporately owned locations are as follows:

25 and older age group – The responsibility of the customer is up to the first CAD 300 of damage to the vehicle.

21 – 24 age group – The responsibility of the customer is up to the first CAD 500 damage to the vehicle.

Driving on unpaved roads voids Collision Damage Waiver (CDW) coverage.

Liability Cover
All inclusive rates provide the renter and authorized drivers up to an aggregate, single limit of CAD 1,000,000 for claims that may by made by others against the renter and authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of our rental vehicle.

Age requirements
Minimum age is twenty-one (21) years of age except where provincial law provides otherwise. In the province of Newfoundland the minimum rental age for all rentals is 25 years old.

UNDERAGE FEE
In all provinces an underage fee of CAD 25.00 per day, per driver will apply for renters and additional drivers aged between twenty-one and twenty-four (21-24), unless otherwise stated. This fee is paid locally by the renter at the time of rental. All drivers must possess a valid driver’s license, major credit card, and a prepaid voucher.

FUEL POLICY
Unless included in the tour product, a full tank of gas will be purchased at the time of rental. The service is convenient because the renter does not have to worry about taking time to stop and refuel before returning.

Driving Areas
Vehicles can be driven in any province in Canada but must be returned to the location from which they were rented or drop-off charges will apply. Vehicles may not be driven into Mexico. Vehicles are allowed One Ways between provinces. No One Way rentals are allowed into the United States. Driving on road that are not government maintained voids the contract and the Collision Damage Waiver (CDW) coverage. The customer will be fully responsible to any damage done to the car, up to full value.

Driving License requirement
Full and Valid Driver’s Licence from country of origin, Passport and credit card in renters name.

One Way rentals
All one way rentals must be booked in advance and are subject to availability. One way rentals are restricted to rentals between Alamo Canadian locations. Drop-off charges may apply and are payable at time of rental. One way for Luxury Vehicles are on request.

Payment Policy
Credit Cards – Alamo accepts Visa, MasterCard and American Express.

Please note that any unused rental days on prepaid reservations are non-refundable.

Overstay Fee
If a customer extends the rental any time after the vehicle has been picked up from the rental location, regardless if an additional voucher is presented, a fee of $10.99 CAD per day will be charged in addition to the applicable rates. This fee will be payable by the customer.

Vouchers
If a prepaid customer returns a vehicle prior to the end of the reserved period, no credit will be given for the unused portion of the vouchered rental period.

Additional Items

Child seats
Fees of CAD 8.00 per day, per infant seat with a CAD 50.00 deposit. Infant seats should be requested at time of reservation. In the event the infant seat is not returned at the end of the rental, a fee will be charged to the renter.

- Infant Seat : birth up to 20lbs (9.07kgs)
- Child Seat : up to 40lbs (18.14kgs) or 4 years of age
- Booster Seat : 40-80lbs (18.14 – 36.29kgs) or 2-10 years of age.

SEATBELTS and CHILD RESTRAINT SEATS
Provincial laws require the use of seatbelts and child restraint seats. Seatbelts and child restraint seats can save lives. We urge you to use them. To avoid serious injury or even death, use child restraint seats only in the back seat of the vehicle. Older children who do not use child restraint seats should ride properly buckled-up in the back seat. Child restraint seats should be requested at time of reservation.

Additional Equipment
Roof racks – Mini Vans and Sport Utility Vehicles, may come equipped with Roof Racked or Ski racks, please request at time of booking if available. Only available at Vancouver, Calgary, Toronto and Montreal.

“Winterized” cars - Cars can be “winterized”. A “winterized” car includes a snow brush/ice scraper, a block heater (select locations), and a ski rack. Request at the time of reservation. Ski Racks are CAD $7.50 per day.

Maps - Maps of the local area are available, free of charge.

Additional Driver
An additional fee of CAD 11.00 per day plus taxes, per additional driver will be charged, except where already included in the rate or provincial law provides otherwise. Additional drivers must present a valid license and credit card in their name at the time of rental

Pay Locally Surcharges and Fees

Taxes
Unless otherwise stated, rates do not include any Government (Federal, Province, County or City) imposed or authorized taxes or fees, or any airport fees or airport concession recoupment fees which may apply and are the responsibility of the renter.

Rates may not include a Customer Facility Charge (CFC) and / or Homeland Security Fee (HSF) which is payable, where applicable, by customer at time of rental.

Legislation or regulations or the cost of fuel may affect Alamo’s pricing or procedures. On all inclusive products, Alamo reserves the right, without notice, to (i) charge customers, at the time of rental or thereafter, for the amount of any additional or increased surcharges, fees, taxes or increased fuel costs incurred subsequent to entering into this Agreement, or (ii) increase Client’s tax, surcharge or fuel inclusive rates by an amount equivalent to the additional or increased tax, surcharge, or fuel cost subsequent to entering into this Agreement.

Rental terms, conditions and prices are subject to change without notice and may vary by location.


Cancellation Charges

We will not charge for reservations cancelled 7 days or more before your pick up time. If you cancel your booking after this time, the following charges apply:

• If you cancel your booking less than 7 days before pick up time, you will be charged either the full cost of your booking or up to a maximum of £20 whichever is the lesser.

• If you cancel your booking less than 24 hours before your pick up time, you will be charged either the full cost of your booking or up to a maximum of £50, whichever is the lesser.

In the event of a cancellation, your credit card will be refunded, less the above charge.

No show
If you fail to collect your car on the specified pick up date, we reserves the right to charge a no show fee of either the cost of the booking or up to a maximum of £50, whichever is the lesser. In the event of a no show, your credit card will be refunded, less the no show charge.

Unused Rental Days
Please note that any unused rental days on prepaid reservations are non-refundable.

Mileage Restrictions
Please note that mileage restrictions apply at a small number of our locations. These are Jasper (100 free), Brockville (200 free), London (300 free), London Airport (300 free), Whitehorse and Whitehorse Airport (both 200 free). Additional distances are charged per mile and are paid for locally at the time of rental. Prices differ per branch and per vehicle. Please enquire at the location for more information