Terms and Conditions

Cancellation Charges

We will not charge for reservations cancelled 7 days or more before your pick up time. If you cancel your booking after this time, the following charges apply:

• If you cancel your booking less than 7 days before pick up time, you will be charged either the full cost of your booking or up to a maximum of £20 whichever is the lesser.
• If you cancel your booking less than 24 hours before your pick up time, you will be charged either the full cost of your booking or up to a maximum of £50, whichever is the lesser.

In the event of a cancellation, your credit card will be refunded, less the above charge.

No-shows & late or early arrivals

Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.

For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.

When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.

Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.

If you fail to collect your car on the specified pick-up date, we reserve the right to charge a no-show fee of either the cost of the booking or up to a maximum of £50, whichever is the lesser. In the event of a no-show, your credit card will be refunded, less the no-show charge.

Unused Rental Days

Please note that any unused rental days on prepaid reservations are non-refundable.

Rules and regulations - check before you travel

If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.

The RAC website (www.rac.co.uk/driving-abroad) provides useful information and tips on driving abroad.

Driving abroad in Winter conditions

Whilst driving abroad in winter conditions, legally some countries will have restrictions on the equipment a vehicle should carry or have fitted, this can include snow tyres. Whilst driving abroad its important to adhere to the driving laws in that country. Failure to do so could result in a fine or temporary loss of your vehicle. Snow tyres and snow chains are available to hire for an additional fee and must be requested at time of booking. For online bookings where the pick-up country specified requires snow tyres a charge will normally be added to your reservation and these will be fitted to the vehicle. However, if you are planning to drive cross-border please check country requirements and request equipment be added to your reservation where appropriate by contacting our Call Centre.

We strongly recommend you make your own investigations as to whether or not you will require any additional winter equipment before travelling abroad. The RAC website (www.rac.co.uk/driving-abroad) provides additional information and tips on driving abroad.

Chile

Additional Driver Policy

Additional drivers - No maximum per rental - at USD 5.00 plus tax per day per driver. Minimum driving age is 21 years.

Age Requirements

Minimum rental age is 21 and the maximum age is 75 years. Drivers under the age of 25 will be charged 20.00 USD per day.

Cross Border Policy

Unrestricted driving within Chile. Driving into Argentina is permitted. Off Road Driving is not allowed. A special permit is required in order to cross the border into Argentina. The rental location must have a customer's signed rental agreement in order to request the permit. The permit is issued by the Chilean Government 24 hours after receiving the signed agreement. The permit can only be requested Monday through Friday, 9:00am to 6:00pm. The permit cost is $200 USD. The permit is only valid for 30 days from issue date. In addition to the permit, the Argentinean government requires renters to purchase liability insurance at a cost of approximately $100.00 USD. Alamo charges this at counter and the payment is made to the insurance company. Alamo is not responsible for any increase in cost of this liability insurance. We strongly recommend customers/renters contact the Argentinean government prior to crossing the border for complete and updated information. Customers may contact Mapfre, an insurance company based in Chile, at (56) 2-694-7000. Crossing into other countries is not permitted.

Delivery / Collection

Delivery & Collection is available within the originating rental city at a charge of $10.00 USD.  During after normal operating hours, the pick-up and drop-off charge is $20.00 USD

Insurance Excess

Collision Damage Waiver limits the customer's financial responsibility for loss or damage of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1000.00 USD. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies.

License Requirements

Full and Valid Driver's License from country of origin. Chilean residents must have an A1 type driver's license when renting the FVMR similar to a Kia Besta. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

All one way rentals must be booked in advance and are subject to availability.  One way charges apply, payable at time of rental.  Refer to One Way drop chart

Out of Hours Policy

N/A

Payment Policy

Passport and Major credit card required. Credit cards accepted are American Express, Diners Club, MasterCard, Visa. Voucher accepted:  MCO's no. OTTO's yes.  Must have pre-approved credit.Cash is accepted with $1,000 USD security deposit.A $1000 authorization will be placed on credit card upon rental of vehicle.  This authorization amount may be used toward damage or late charges in the event  vehicle is returned with damage and insurance was not purchased and/or late charges are assessed.

Refuelling Policy

Customer must return vehicle with the same amount given upon pick-up. If vehicle is not returned with the same amount of fuel a surcharge of 30% will apply.

Roadside Assistance

24 hour service: Call nearest Alamo location within Chile or 2-655-5200. In the case of an accident or theft, customer must contact rental location immediately to report accident/theft and complete a police report at time of accident/theft or within 8 hours of accident/theft.

Special Equipment

Child Seats: $6.00 USD per day - For children ages 8mths to 8 years old weighing 6-36 kilos. Chilean law requires a child under 7 years old be in child seat (no other requirement). Infant seats or booster seats are not available. GPS available in Santiago at $11.99 USD per day and $71.95 per week. There is a replacement fee of $350.00 USD if the GPS is not returned or damaged. Ski Rack: $7 USD per day available on requestLuggage Rack: $7 USD per day available on requestSnow Chains: $4 USD per day available on request

Surcharges

5% Airport Concession Recovery Fee in Santiago$5.00/day Electronic Toll fee/Highway Fee in Santiago. Contracted rates may include the Electronic Toll Fee/Highway Fee and/or Airport concession fee. (Refer to the rate sheet.)

Tax

19% VAT