Terms and Conditions

Cancellation Charges

We will not charge for reservations cancelled 7 days or more before your pick up time. If you cancel your booking after this time, the following charges apply:

• If you cancel your booking less than 7 days before pick up time, you will be charged either the full cost of your booking or up to a maximum of £20 whichever is the lesser.
• If you cancel your booking less than 24 hours before your pick up time, you will be charged either the full cost of your booking or up to a maximum of £50, whichever is the lesser.

In the event of a cancellation, your credit card will be refunded, less the above charge.

No-shows & late or early arrivals

Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.

For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.

When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.

Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.

If you fail to collect your car on the specified pick-up date, we reserve the right to charge a no-show fee of either the cost of the booking or up to a maximum of £50, whichever is the lesser. In the event of a no-show, your credit card will be refunded, less the no-show charge.

Unused Rental Days

Please note that any unused rental days on prepaid reservations are non-refundable.

Rules and regulations - check before you travel

If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.

The RAC website (www.rac.co.uk/driving-abroad) provides useful information and tips on driving abroad.

Driving abroad in Winter conditions

Whilst driving abroad in winter conditions, legally some countries will have restrictions on the equipment a vehicle should carry or have fitted, this can include snow tyres. Whilst driving abroad its important to adhere to the driving laws in that country. Failure to do so could result in a fine or temporary loss of your vehicle. Snow tyres and snow chains are available to hire for an additional fee and must be requested at time of booking. For online bookings where the pick-up country specified requires snow tyres a charge will normally be added to your reservation and these will be fitted to the vehicle. However, if you are planning to drive cross-border please check country requirements and request equipment be added to your reservation where appropriate by contacting our Call Centre.

We strongly recommend you make your own investigations as to whether or not you will require any additional winter equipment before travelling abroad. The RAC website (www.rac.co.uk/driving-abroad) provides additional information and tips on driving abroad.

Costa Rica - Alamo

Additional Driver Policy

Additional driver charge is $3.00 USD per day

Age Requirements

$25.00 USD per day per driver between the ages of 18-21 $10.00 USD per day per driver between the ages of 22-24 Minimum 21 Maximum 75

Cross Border Policy

Renters wishing to visit Nicaragua must prearrange at time of rental, for a vehicle exchange at the Costa Rica/ Nicaragua border.  A three (3) day minimum notice is required. Customers can only rent the following vehicles: MCMR, CCMR & CFMR. Upon vehicle exchange at the border, the original agreement is closed and a second rental agreement is issued by Alamo Nicaragua (same rate is applied).  A vehicle exchange fee totaling $50 USD is assessed; $25 charged by Costa Rica when the original agreement is closed plus $25 charged by Nicaragua when the new agreement is opened.  When the renter returns to Costa Rica, the same process applies plus an additional $50 exchange fee.  Renters not planning to return to Costa Rica must notify the rental location in Costa Rica when prearranging the vehicle exchange.

Delivery / Collection

Free delivery /collection to/from hotels within 20 kms. of rental office.  Anything outside of 20 kms. will be subject to a charge depending of how far the hotel is from the closest Alamo station. The charge may range from $20-$150 USD. Pick-up & Drop off is also available during general business hours.There are no pick-up or returns after normal operating hours. Free airport pick-up/drop-off between the San Jose International  Airport and the city of Alajuela. Free airpot pick-up/drop-off between the Liberia  International Airport to nearby Alamo location.

Insurance Excess

COLLISION DAMAGE WAIVER (CDW), THEFT PROTECTION (TP) & PRIMARY LIABILITY INSURANCE (PLI) - This is a combined product in Costa Rica (Mandatory unless customer's credit card has coverage). Collision Damage Waiver/Theft Protection (CDW-TP) includes Primary Liability Insurance (PLI). CDW/TP is mandatory unless renter's credit card has CDW coverage. in this case, PLI must be purchased because credit coverage does not cover PLI. Proof of credit card coverage is required. $15 USD Per Day on car groups: MCMR, ECMR, CCMR, CCAR, ICMR, CFMR, IFMR, SFMR & SFAR$20 USD per day on car groups:FFMR, FFAR, MVAR/IVAR & FVMR.$25 USD per day on car group: PFMR & PFAR CDW-TP DEDUCTIBLE TP $2,000 USD. If CDW/TP is declined, renter is responsible for the full value of the vehicle. DEDUCTIBLE PROTECTION (Optional) $15 USD per day.  Deductible Protection (DP) reduces renter's CDW/TP deductible to $0. PRIMARY LIABILITY INSURANCE (PLI) (Mandatory if CDW-TP is declined) $10 USD per day. If a client declines CDW/TP, it is mandatory that they purchase Primary Liability Insurance (PLI). PLI covers Ambulance Service, Doctors, Hospitalization and Nurses for third parties with a maximum limit of $175,000 USD per event, or $70,000 USD per person.The PLI deductible is 20% of total damages to the third party property.  PLI is valid in Costa Rica only.

License Requirements

Full and Valid Driver's License from country of origin. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

A $50.00 USD drop charge is applied to one-way rentals from city to city.

Out of Hours Policy

After hours servce is available at some locations. Client must pre-arrange pick up or return of vehicle by booking in advance. Alamo Costa Rica will operate normal business hours and will not observe bank and public holidays.

Payment Policy

Passport, Return Ticket and Major credit card. Credit cards accepted: American Express, Diners Club, MasterCard, Visa. Travel/Tour Vouchers accepted.MCO's not accepted. Must have pre-approved credit. A $1000 authorization will be placed on credit card upon rental of vehicle. This authorization amount may be used toward damage or late charges in the event  vehicle is returned with damage and insurance was not purchased and/or late charges are assessed.

Refuelling Policy

Pick up and return full or surcharge of 50% above local fuel charges will apply. It is also possible to pre-pay a tank of gas at 5% less than the price of gas stations.

Roadside Assistance

Contact nearest Alamo location within Costa Rica. Client can also contact the Corporate Headquarters @ (506) 2242 7733. In the case of an accident, customer must complete a police report at time of incident. 

Special Equipment

Infant and child/toddler seats: $6.00 USD per day (on freesale). Infants seats will accomodate infants weighing up to 5 kilos (11lbs); Child/Toddler seats will accommodate a child/toddler weighing 6-28 kilos (11-24lbs). GPS: $12 USD per day. Available in San Jose Intl Airport & Liberia Intl Airport. There is a replacement fee of $350.00 USD if the GPS is not returned or damaged.

Surcharges

13% Airport Fee at San Jose Intl. Airport (Contracted rates may include the Airport fee.) $1.50 per day License Plate Fee (Contracted rates may include the License Plate Fee.) $0.40 per day Environmental Fee (Contracted rates may include the Environmental Fee).

Tax

Exchange rate is approximately 560 Colons = $1 USD (fluctuating on a regular basis)