Alamo Rental Policies

Return to Alamo Rental Policies Index
Alamo Services
Disabled Hand Control Equipped Vehicles
Emergency Roadside Assistance / Accident Report
Shuttle Bus Service
Telephone Numbers
Exceptions
There are exceptions to this policy for the locations listed below:

Austria
Belgium
Cyprus
Spain
France
Greece
Guam
Croatia
Israel
Italy
Malta
Mauritius
Netherlands
Norway
Portugal
United States
South Africa

Emergency Roadside Assistance / Accident Report

Renters must notify Alamo within 24 hours of any accident and will likely be required to complete an accident report for Alamo's records and their own. This report is for both parties' protection, and is particularly important if the renters have purchased a waiver of damage. Statements made may become a permanent part of the accident report. Renters must be truthful and accurate, as statements may be used in legal claims.

Once the accident report is completed, renters should be able to continue the trip. Renters must save all original receipts stating the reason for purchase of parts or labour and the amounts.

Within Europe, Latin America and the Caribbean, renters must complete a report form at the time of the incident. These forms are provided at the start of the rental period. Dependent on the circumstances of the accident, Alamo reserves the right not to supply a replacement vehicle immediately.

Alamo customers in need of emergency road side service anywhere in Latin America or the Caribbean can call the specific number(s) provided at the pick up location at time of rental.


Exceptions


Austria
For roadside assistance call: 120


Belgium
For roadside assistance call: +32 22 453 553


Cyprus
For roadside assistance call: (+357) 24 3203


Spain
For roadside assistance call: Mainland 915 191 314, Balearic Island 971 208 100,
Canary Island 928 373 643


France
For roadside assistance call: 0800 13 12 11


Greece
For roadside assistance call: 104


Guam
Contact the Guam International airport location.


Croatia
For roadside assistance call: +385 91 320


Israel
Emergency telephone numbers can be found inside the rental vehicle.


Italy
For roadside assistance call: (800) 569 569


Malta
For roadside assistance call: +356 21 225536/21 220574 or 21 246779.


Mauritius
Emergency telephone numbers are provided within the rental vehicle.


Netherlands
For roadside assistance call: +31 235 630 636


Norway
For roadside assistance call Oslo Airport: +47 977 50 570


Portugal
For roadside assistance call: +35 121 440 50 05


United States
Alamo customers in need of 24-Hour Emergency Roadside Assistance in the United States and Canada should call 1-800-803-4444 for help. The call is automatically routed to the nearest open Alamo office. All accidents must be reported to the police and an accident report completed.


South Africa
For roadside assistance call: 0800 011323


home|  about alamo|  contact us|  privacy policy
Car rental in the UK, Europe and the USA