Terms and Conditions

Cancellation Charges

We will not charge for reservations cancelled 7 days or more before your pick up time. If you cancel your booking after this time, the following charges apply:

• If you cancel your booking less than 7 days before pick up time, you will be charged either the full cost of your booking or up to a maximum of £20 whichever is the lesser.
• If you cancel your booking less than 24 hours before your pick up time, you will be charged either the full cost of your booking or up to a maximum of £50, whichever is the lesser.

In the event of a cancellation, your credit card will be refunded, less the above charge.

No-shows & late or early arrivals

Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.

For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.

When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.

Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.

If you fail to collect your car on the specified pick-up date, we reserve the right to charge a no-show fee of either the cost of the booking or up to a maximum of £50, whichever is the lesser. In the event of a no-show, your credit card will be refunded, less the no-show charge.

Unused Rental Days

Please note that any unused rental days on prepaid reservations are non-refundable.

Rules and regulations - check before you travel

If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.

The RAC website (www.rac.co.uk/driving-abroad) provides useful information and tips on driving abroad.

Driving abroad in Winter conditions

Whilst driving abroad in winter conditions, legally some countries will have restrictions on the equipment a vehicle should carry or have fitted, this can include snow tyres. Whilst driving abroad its important to adhere to the driving laws in that country. Failure to do so could result in a fine or temporary loss of your vehicle. Snow tyres and snow chains are available to hire for an additional fee and must be requested at time of booking. For online bookings where the pick-up country specified requires snow tyres a charge will normally be added to your reservation and these will be fitted to the vehicle. However, if you are planning to drive cross-border please check country requirements and request equipment be added to your reservation where appropriate by contacting our Call Centre.

We strongly recommend you make your own investigations as to whether or not you will require any additional winter equipment before travelling abroad. The RAC website (www.rac.co.uk/driving-abroad) provides additional information and tips on driving abroad.

Spain

Additional Driver Policy

The price per additional driver will be Euro 6.00 + VAT Per day, with a maximum charge of Euro 54.00 + VAT. Maximum 3 additional drivers per rental. See Age Requirements for restrictions on car groups.

Age Requirements

Minimum rental age is 21yrs for car groups EBMR (Economy), EDMR (Economy), ECMR (Economy), CCMR (Compact), CDMR (Compact), CDAR (Compact), CMMR (Compact), IWMR (Intermediate Wagon-Estate), IWAR (intermediate Wagon-Estate), IVAR (Intermediate Pax Van) and IVMR (Intermediate Pax Van). 25 years for PDMR (Premium) and 23 years for all other car groups. There is no young drivers surcharge as young drivers are not permitted, and no maximum age limit (subject to the driving licence expiration and licence requirements).

Cross Border Policy

Vehicles are permitted to be driven into Portugal, Andorra & Gibraltar (no outside Spain insurance required). Vehicles are also permitted to be driven into Austria, Germany, Belgium, France, Netherlands, Italy, Luxembourg, Monaco & Switzerland (no other countries are permitted) but "OUTSIDE SPAIN INSURANCE" must be purchased & costs are as follows: 1-10 days Euro 40.00 + VAT. 11-27 days Euro 65.00 + VAT. 28 days+ Euro 95.00 + VAT, this is purchased at the counter. Customer MUST advise the car will be driven out of Spain at the point of contract, in any case. Please be advised that the following areas in Germany: Berlin, Cologne and Hannover will require an 'Emissions Sticker' stating the emission of the vehicle intended to enter these areas. Without this sticker, the driver of the vehicle will be fined up to EUR 40.00 even if the car is registered abroad. Should the car not have the 'Emissions Sticker', then this can be purchased at most garages. Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres.

Delivery / Collection

During office hours: Delivery :On Request there is a Euro 28.00 + vat charge for delivery within city limits. Collection: On request there is a Euro 19.00 + vat charge for collection within city limits. Out of City Limits: Depending on the distance, the delivery/collection charge out of the city limits can be higher, please check at time of booking. General Condition is: EUR 0.70 + VAT applicable for each km out of city limits, with a minimum amount of EUR 47.00 + VAT. Out Of Hours: Delivery & Collection: as per the above PLUS the out of hours charge of Euro 45.00 + VAT.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 925.00 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

Non-Roman script licences as well as all licences from countries out of the EU must have an International licence & their licence from country of domicile. All drivers must have held their full licence for a minimum of two (2) years. Together with their driving license, all drivers will be required to show their passport, as a general rule, or ID card, if it is written in roman characters and only for EU countries. Spanish Law now states that, rental cars must have a copy of the rental agreement, within valid rental dates. If requested by police or Guardia Civil, the Lessee must show the valid rental agreement. If this is out-of date, the Lessee will be fined with 1001.00 EUR. So it is mandatory that any possible rental extension is processed at our rental locations by the customer, in person. It couldn't be processed by phone, by e-mail, etc. while, even if it is registered in ATESA's records, if it's not carried inside the car, the authorities will issue a fine. This penalty cannot be removed by showing documents after the fine is applied. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.  

One Way Rentals

Domestic one ways are available for all locations situated within Continental Spain with a EUR 50.00 + tax drop charge applicable to all consumer and tour bookings, for all cars and all lengths of rental.  Drop charges are not applicable for Corporate bookings. One ways between locations situated in the same city are free of charge.  For the Canary Islands, one ways are allowed between locations situated in the same island free of charge.  One ways are not allowed between Islands and Continental Spain or among Islands.  For the Balearics, one ways are not allowed.  One ways are to be pre-booked. International Car group SVMR can not be picked up or dropped off at MADX73/MADX03 due to height parking restrictions at this station. One Ways - Please consult the International One Way Policy (IOWP). These groups are not allowed for International One Way rentals: SVMR (Standard Pax Van) and FVMR (Full Size Pax Van).

Out of Hours Policy

An additional charge of Euro 45.00 + VAT applies for out of hours. After hours are on request only.

Payment Policy

All major Credit cards (VISA, AMEX, Master Card, Diners) are accepted. National Charge Cards and National Vouchers are also accepted. Travellers Cheques and Eurocheques are not accepted. Cash rentals are not allowed. An international valid credit card is required and a deposit on the credit card will be held. If cards do not permit deposits, then charges will have to be made. A credit card is always required for deposits. The deposit will be the estimated rental fees plus EUR 100.00, which is held on the credit card until the car is returned. See Refuelling Policy for Fuel Deposits.

Refuelling Policy

For ATESA locations: Car is supplied with a full tank, the customer must return full or cost will be Euros 14.50 plus VAT plus the price of missing fuel. For CICAR Locations: CICAR will often not supply the car with a full tank and expects the customer to return the vehicle with the same amount of fuel.

Roadside Assistance

In case of accident or breakdown, emergency telephone numbers are: From anywhere on the Spanish Mainland: dial 90 215 2898. From any other country: dial + 34 91 594 9363 (24 hours). A replacement car will be provided if necessary.

Special Equipment

  Infant seat (CSI) Up to 18 Kg = Euro 6.00 per day plus tax, with a maximum of Euro 42.00 + tax per rental. On Request. Child/Toddler seat (CST) up to 36 Kg = Euro 6.00 per day plus tax, with a maximum of Euro 42.00 + tax per rental. On Request. Booster Seat (BST) over 36 Kg = Euro 6.00 per day plus tax, with a maximum of Euro 42.00 + tax per rental. On Request. Ski Rack (SKV) = Euro 45.00 per rental plus tax. On Request. Snow chains (SNO) = Euro 45.00 per rental plus tax. On Request. Luggage rack (LUG) = Not Available. GPS = Euro 7.50 per day plus tax, maximum of Euro 75.00 + tax. On Request. GPS is only available at the following locations: Madrid Airport, Madrid Atocha RRS,Madrid Chamartín RRS, Madrid Nuevos Ministerios RRS, Madrid Plaza de España, Barcelona Muntaner, Barcelona Airport, Barcelona Sants RRS, Gerona Airport, Santander Airport, Bilbao Airport, Zaragoza RRS, Alicante Airport, Valencia Airport, Valencia RRS, Sevilla Airport, Malaga Airport, Sevilla Santa Justa RRS, Malaga RRS, LA Coruña Airport, Vigo Airport, Santiago de, Compostela Airport, Asturias Airport, Palma de Mallorca Airport, Jerez Airport, Murcia Off-Airport, Granada Off-Airport, Córdoba RRS, Almería Airport and Valladolid RRS. Additional charges may apply as follows: For one way rentals with GPS, there is an additional charge of Euro 20.00 + tax (paid locally). If returning the car (with GPS) to an office outside the peninsula (outside Spain), there is a charge of Euro 250.00 + tax (paid locally). Incase of Theft, loss, breakdown or breakage of the entire accessory or GPS unit, there is a charge of Euro 250.00 + tax (paid locally). In case of Theft, loss, breakdown or breakage of any other component of the GPS unit, there is a charge of Euro 30.00 + tax (paid locally). All equipments require 24 hours advance notice. Children under 3 years must use a restraint system adapted to their weight and size. For Children up to 3 years old, whose height is less than 150cm, it is mandatory for the use of a restraint system adapted to their weight and size or, at least the use of a seatbelt. We provide one fluorescent jacket per rental as the law requires, non returned jackets are charged at 8.00 Euro. Emergency Triangles are also provided - non returned triangles sets will be charged at the market price.

Surcharges

Airport surcharge - Euro 25.00 + Tax per rental.

Tax

Sales Tax 18% (Canaries only 13%). Please note, sales tax is calculated by the drop off date (not pick up date). For more information about driving abroad, visit: www.nationaldrivesafe.com