Terms and Conditions

Cancellation Charges

We will not charge for reservations cancelled 7 days or more before your pick up time. If you cancel your booking after this time, the following charges apply:

• If you cancel your booking less than 7 days before pick up time, you will be charged either the full cost of your booking or up to a maximum of £20 whichever is the lesser.
• If you cancel your booking less than 24 hours before your pick up time, you will be charged either the full cost of your booking or up to a maximum of £50, whichever is the lesser.

In the event of a cancellation, your credit card will be refunded, less the above charge.

No-shows & late or early arrivals

Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.

For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.

When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.

Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.

If you fail to collect your car on the specified pick-up date, we reserve the right to charge a no-show fee of either the cost of the booking or up to a maximum of £50, whichever is the lesser. In the event of a no-show, your credit card will be refunded, less the no-show charge.

Unused Rental Days

Please note that any unused rental days on prepaid reservations are non-refundable.

Rules and regulations - check before you travel

If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.

The RAC website (www.rac.co.uk/driving-abroad) provides useful information and tips on driving abroad.

Driving abroad in Winter conditions

Whilst driving abroad in winter conditions, legally some countries will have restrictions on the equipment a vehicle should carry or have fitted, this can include snow tyres. Whilst driving abroad its important to adhere to the driving laws in that country. Failure to do so could result in a fine or temporary loss of your vehicle. Snow tyres and snow chains are available to hire for an additional fee and must be requested at time of booking. For online bookings where the pick-up country specified requires snow tyres a charge will normally be added to your reservation and these will be fitted to the vehicle. However, if you are planning to drive cross-border please check country requirements and request equipment be added to your reservation where appropriate by contacting our Call Centre.

We strongly recommend you make your own investigations as to whether or not you will require any additional winter equipment before travelling abroad. The RAC website (www.rac.co.uk/driving-abroad) provides additional information and tips on driving abroad.

Panama - A

Additional Driver Policy

Additional drivers fee is $3.00 USD per day.

Age Requirements

Minimum age is 21 years and there is no maximum age. There is a young driver surcharge of $20.00 USD per day per driver ages 21 or 22.

Cross Border Policy

Driving restricted within the country of Panama only

Delivery / Collection

Delivery & Collection not available. Pick-up and Drop-off avaialebl at no cost up to 3 miles from rental location. For pick-up and drop-off between 3-15 miles from rental location a $20 USD fee is applicable. Anything beyond 15 miles and less than 25 miles is available at a cost of $30 USD.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 2000.00 USD. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

Full and Valid Driver's License from country of origin.

One Way Rentals

One way available as follows:$12 from PTYC71 ot PTYC73 to PTYT71 or viceversa$180 from PTYC71 to DAVT71 or viceversa$180 from PTYT71 to DAVT71 or viceversa$180 from PTYC73 to DAVT71 or viceversa.

Out of Hours Policy

N/A

Payment Policy

Passport and Major credit card in renters name. Major credit cards accepted: American Express, Diners Club, MasterCard, Visa. Travel/Tour & Corporate vouchers accepted. No cash rentals.An authorization of approximately 30% of rental charges in addition to the rental charges will be authorized on credit card upon rental of vehicle.  This authorization amount may be used toward damage or late charges in the event  vehicle is returned with damage and insurance was not purchased and/or late charges are assessed.

Refuelling Policy

Pick up and return full or refuelling service charge of 50% will apply. Pre-pay gas option available at time of rental for the market price of gas.

Roadside Assistance

For roadside assistance contact nearest National location within Panama.  After hours the client can call 507-238-4142  (Panama City Airport office). In the case of an accident, customer must complete a police report at time of incident.

Special Equipment

Infant Seats - $3.00 USD per day. GPS are available at a cost of $7.95 per day and $41.65 per week with a $120.00 maximum charge per rental contract.  There is a replacement fee of $350 USD if the GPS is not returned.

Surcharges

12% Airport Fee at Tocumen Intl. Airport6% Airport Fee at Enrique Malek Airport(Contracted rates may include the Airport Fee. Refer to the rate sheet.)

Tax

Tax is 7%