Terms and Conditions

Cancellation Charges

We will not charge for reservations cancelled 7 days or more before your pick up time. If you cancel your booking after this time, the following charges apply:

• If you cancel your booking less than 7 days before pick up time, you will be charged either the full cost of your booking or up to a maximum of £20 whichever is the lesser.
• If you cancel your booking less than 24 hours before your pick up time, you will be charged either the full cost of your booking or up to a maximum of £50, whichever is the lesser.

In the event of a cancellation, your credit card will be refunded, less the above charge.

No-shows & late or early arrivals

Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.

For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.

When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.

Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.

If you fail to collect your car on the specified pick-up date, we reserve the right to charge a no-show fee of either the cost of the booking or up to a maximum of £50, whichever is the lesser. In the event of a no-show, your credit card will be refunded, less the no-show charge.

Unused Rental Days

Please note that any unused rental days on prepaid reservations are non-refundable.

Rules and regulations - check before you travel

If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.

The RAC website (www.rac.co.uk/driving-abroad) provides useful information and tips on driving abroad.

Driving abroad in Winter conditions

Whilst driving abroad in winter conditions, legally some countries will have restrictions on the equipment a vehicle should carry or have fitted, this can include snow tyres. Whilst driving abroad its important to adhere to the driving laws in that country. Failure to do so could result in a fine or temporary loss of your vehicle. Snow tyres and snow chains are available to hire for an additional fee and must be requested at time of booking. For online bookings where the pick-up country specified requires snow tyres a charge will normally be added to your reservation and these will be fitted to the vehicle. However, if you are planning to drive cross-border please check country requirements and request equipment be added to your reservation where appropriate by contacting our Call Centre.

We strongly recommend you make your own investigations as to whether or not you will require any additional winter equipment before travelling abroad. The RAC website (www.rac.co.uk/driving-abroad) provides additional information and tips on driving abroad.

Puerto Rico

Additional Driver Policy

Additional driver charge is USD $10.00 per day.

Age Requirements

The minimum age for the ECAR (Economy), CCAR (Compact) and ICAR (Intermediate) is 21 (underage fee of $10.00 per day for ages 21-24 applies). The minimum age for all other vehicles is 25.

Cross Border Policy

Vehicles are not allowed out of Puerto Rico.

Delivery / Collection

N/A

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents varies. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

A full and valid driver's licence from country of origin is required. You must have a major credit card for identification. 0 Hours advance reservation is required. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

N/A

Out of Hours Policy

Payment Policy

The following methods of payment are accepted - American Express, MasterCard, Visa, Diners Club and Discover. External vouchers can be used - XOTTO, XTV, XXO. A Deposit is required for - An authorization for the estimated charges. This authorization amount may be used toward damage or late charges in the event that the vehicle is returned with damage and / or late charges are assessed. A credit card in the name of the renter must be presented at the time of pickup. Debit/check cards are only accepted for payment at time of return. A debit/check card is considered to be any non-credit card bearing the Visa or MasterCard logo. Any other non-credit card without the Visa or MasterCard logo is not accepted. Currency in US Dollar.

Refuelling Policy

Pick up and return full, purchase prepaid tank or we will fill on return with $3.50 service charge per gallon.

Roadside Assistance

Contact Number : 800 568 3019. Customers must complete a police report at the time of the accident and must report the accident to out office. Client must report any damage/theft to our office immediately.

Special Equipment

Infant seats - CSI $6.50 USD per day maximum $39 USD per week Child / Toddler Seat - CST $6.50 USD per day maximum $39 USD per week

Surcharges

Airport Fee - 11%

Tax

1.5% Carolina Municipal Tax (Sales Tax) paid locally. 5.5% Puerto Rico Local Tax -Effective 15-Nov-2006