Terms and Conditions

Cancellation Charges

We will not charge for reservations cancelled 7 days or more before your pick up time. If you cancel your booking after this time, the following charges apply:

• If you cancel your booking less than 7 days before pick up time, you will be charged either the full cost of your booking or up to a maximum of £20 whichever is the lesser.
• If you cancel your booking less than 24 hours before your pick up time, you will be charged either the full cost of your booking or up to a maximum of £50, whichever is the lesser.

In the event of a cancellation, your credit card will be refunded, less the above charge.

No-shows & late or early arrivals

Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.

For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.

When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.

Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.

If you fail to collect your car on the specified pick-up date, we reserve the right to charge a no-show fee of either the cost of the booking or up to a maximum of £50, whichever is the lesser. In the event of a no-show, your credit card will be refunded, less the no-show charge.

Unused Rental Days

Please note that any unused rental days on prepaid reservations are non-refundable.

Rules and regulations - check before you travel

If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.

The RAC website (www.rac.co.uk/driving-abroad) provides useful information and tips on driving abroad.

Driving abroad in Winter conditions

Whilst driving abroad in winter conditions, legally some countries will have restrictions on the equipment a vehicle should carry or have fitted, this can include snow tyres. Whilst driving abroad its important to adhere to the driving laws in that country. Failure to do so could result in a fine or temporary loss of your vehicle. Snow tyres and snow chains are available to hire for an additional fee and must be requested at time of booking. For online bookings where the pick-up country specified requires snow tyres a charge will normally be added to your reservation and these will be fitted to the vehicle. However, if you are planning to drive cross-border please check country requirements and request equipment be added to your reservation where appropriate by contacting our Call Centre.

We strongly recommend you make your own investigations as to whether or not you will require any additional winter equipment before travelling abroad. The RAC website (www.rac.co.uk/driving-abroad) provides additional information and tips on driving abroad.

Portugal Mainland - Alamo

Additional Driver Policy

Additional driver fee is 4,50 Euro per driver per day with a maximum charge of 45,00 Euro per rental + VAT.

Age Requirements

The minimum rental age is as follows: 19 years for car groups: MCMR (Mini), EDMR (Economy), CDMR (Compact), CWMR (Compact Wagon-Estate), EDMD (Economy), CDMD (Compact), CWMD (Compact Wagon-Estate), IDMR (Intermediate), SDMR (Standard), SWMR (Standard Wagon-Estate), CDAR (Compact), CWAR (Compact Wagon-Estate), IDAR (Intermediate), SDAR (Standard), CVMR (Compact Pax Van), IVMR (Intermediate Pax Van), SVMR (Standard Pax Van), ETMR (Economy Convertible), CTMR (Compact Convertible) and ITMR (Intermediate Convertible). 25 years for all other car groups. There is no maximum age. A young driver fee of 5.00 Euros + VAT per day, with a maximum charge of 50.00 Euros + VAT per rental applies to driver's aged 19 - 22 years.

Cross Border Policy

Cars rented in Portugal are forbidden to go into the following countries: Algeria; Albania; Balearic Islands; Bosnia/Herzegovina; Byelorussia;Bulgaria; Canary Islands; Croatia; Cyprus; Czech Republic; Estonia; Greece; Hungary; Iceland; Iran; Iraq; Israel; Latvia; Lithuania; Macedonia; Malta; Moldavia; Montenegro; Morocco; Poland; Romania; Russia; Slovak Republic; Slovenia; Tunisia; Turkey; Ukraine and United Kingdom. Vehicles cannot travel by ferry to other Islands (Madeira/Azores) as the insurance does not cover this. Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres.

Delivery / Collection

Delivery and collections are provided at 10,00 Euros in Town and 20,00 Euros out of Town until 30KM, then it will be 0,80 Euros p/km (+ VAT). This service is only available if the city has a Europcar rental location. When returning vehicles, the grace period is 30 min., after that time, customers will be charged for a one day rental, inclusive of extras.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 6000.00 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

Must have Full Current Licence valid at least 1year. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

Domestic one ways are allowed between all locations in Mainland Portugal & the drop charge varies from EUR 68.00 + VAT to EUR 100.00 + VAT depending on the distance but this will be confirmed at time of reservation. Some domestic one ways are free of charge. One ways are not allowed to/from Madeira. International one ways are allowed - please refer to the IOWP grid for details.

Out of Hours Policy

Out of hours pick ups are available as follows: Lisbon Apt: Mon - Sun: 01:01 - 02:00 (freesale) & 02:01 - 06:29 (on request). Oporto Airport: Mon - Sun: 00:00 - 01:00 (freesale) & 01:01 - 06:59 (on request). Faro Airport, 00:00 - 01:00 (freesale) & 01:01 - 06:29 (on request). Out of hour drop offs are only available at the above listed Airports and can only be requested at time of pick up. Out of hours pick ups & drop offs are not available at any other location. An additional charge of 25,00 Euros (+ VAT) per rental will apply for out of hours pick ups & drop offs.

Payment Policy

All major Credit Cards are acceptable as well as vouchers. We do hold a deposit on the credit card until the vehicle is returned. Deposit is made up of Rental Charges plus Excess plus Additional Items purchased, minimum 500,00 Euros. For credit card payments: Non Excess Waivable amount. If LDW is declined: Non Excess Waivable amount.

Refuelling Policy

All vehicles are supplied with a full tank of fuel and it is the customer's responsibility to return the vehicle full or pay for any missing fuel, plus a refuelling service charge of EUR 12.00 (inc VAT) at the end of rental. On rentals of 7 days or longer it is mandatory to add the cost of a full tank of fuel to our rental charges at time of pick up. This method eliminates the need for you to refuel the tank prior to returning. The fuel amount charged at time of rental will be based on a market competitive price and the car model rented. We are unable to issue a refund for unused fuel.

Roadside Assistance

Roadside assistance is provided 24 hours a day, every day of the year. Emergency telephone number is: +351 21 383 55 27.

Special Equipment

Child Infant Seat CSI (0-12 months) = EUR 8.00 per day + tax, with a maximum charge of EUR 80.00 + tax per rental. Replacement Amount is EUR 90.00 + tax. Child Toddler Seat CST (4-7 years) = EUR 8.00 per day + tax, with a maximum charge of EUR 80.00 + tax per rental. Replacement Amount is EUR 90.00 + tax. Booster seat BST (8-12 years) = EUR 5.00 per day + tax, with a maximum charge of EUR 50.00 + tax per rental. Replacement Amount is EUR 60.00 + tax. Baby seats (1-3 years) are also available but are not loaded in the system - EUR 8.00 per day + tax, with a maximum charge of EUR 80.00 + tax per rental. Replacement Amount is EUR 90.00 + tax. GPS cannot be pre booked, however may be available at time of pickup at a cost of EUR 6.50 + tax per day, with a maximum charge of EUR 100.00 + tax per rental. Replacement Amount is EUR 100,00 + tax. If GPS is required for a one way rental then the cost will be EUR 15.00 + tax per rental. Replacement Amount is EUR 100,00 + tax. GPS is available at all locations except: Albrunheira (LISW01/71), Alfragide (LISW05/75), Mem Martins (LISW03/73) and Venda Seca (LISW06/76). Bluetooth Hands Free Device (for use with a mobile phone) is available but not loaded in the system - EUR 4.16 + tax per day, with a maximum charge of EUR 62.40 + tax per rental. Replacement amount is EUR 50.00 + tax. The Bluetooth device is on request and only available at the following locations: Porto Airport, Lisbon Airport and Faro Airport. Please note: If a Baby Seat or the Bluetooth device is required, please add this to the remarks on the reservation. If GPS is required, please add to the remarks on the reservation. We provide one fluorescent jacket per rental as the law requires, non returned jackets are charged at EUR 10.00 + tax.

Surcharges

Airport surcharge is 22,00 Euros (+ VAT) p/rental. Road Tax = 1,50 Euros p/day (+ VAT). Toll Fees: the use of roads called SCUT's (A28, A4, A41, A42, A17, A25 and A29), require the payment of a toll fee. This is a virtual toll and no payment at location is possible. The payment must be settled by the driver of the vehicle within 5 days after passing the toll booth at any Post Office Shop (CTT) or identified Pay Shop Agent. The driver must identify the vehicle registration number to settle the payment. Failure to pay the toll fee implies penalties provided by law.

Tax

23% For more information about driving abroad, visit: www.nationaldrivesafe.com