Our customer's safety and wellbeing is our top priority. With continued news around coronavirus (COVID-19), I want to personally share the steps we are taking to protect our customers and employees.
We are carefully monitoring the situation around the clock and following guidance from the World Health Organization and other health authorities.
We’ve always taken seriously the cleanliness of our locations and vehicles, and we know this is more important now than ever. We are implementing additional measures to clean and disinfect our locations and vehicles, in alignment with guidance from health authorities. This includes routine cleaning with a recommended disinfectant of all frequently touched surfaces at our locations, such as countertops, door handles, kiosks, workstations and bathrooms. We also have a very formal training process in place that instructs all employees about the proper cleaning of vehicles. Of particular focus, our procedures mandate a thorough cleaning and wiping of the interior with a recommended disinfectant. This includes the dashboard, instrument panel, steering column, wheel, accessory panel, center console, cup holders, compartments, seats, between console and seats, between doorjambs and seats, door and door pockets, among other areas. We are reinforcing frequently the importance of this process with our team members.
While we look forward to continuing to serve you during this time, we recognize some travel plans may change. To provide you with flexibility for these changes, we have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.
The wellbeing of our employees is also a top priority. We’re encouraging team members to follow health authority best practices like frequent hand washing, as well as asking them to stay home if they are feeling ill.
Thank you for choosing Alamo. Now more than ever, we are reminded of the importance of serving our customers. We look forward to seeing you again soon.
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