Auckland Airport (AKL) Car Hire

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Auckland Airport (AKL)

Auckland Airport international wayfinding instructions
1. Once you have cleared customs, exit into the arrivals area.
2. Look for the Enterprise/National/Alamo kiosk, conveniently located on your right-hand side as you walk into this area. If at any point you have trouble locating us, don't hesitate to call +64 9 256 0849 for assistance.

Auckland Airport domestic pick-up instructions
1. After retrieving your luggage, exit through Door Number 4, located adjacent to the food court.
2. Cross the domestic terminal forecourt to reach the multi-storey car park directly opposite.
3. Once inside the car park, descend to the ground floor.
4. Look for Enterprise/National/Alamo, which you'll find situated on the far left-hand side of the building. If at any point you have trouble locating us, don't hesitate to call +64 9 256 0849 for assistance.

Location Services

  • You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!

  • After-hours Return:

    Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!

  • Unavailable at this location

    Skip the rental counter lines and check in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your hire car on the lot. At the exit booth, show the booth agent your rental agreement and driving licence—and simply drive away.

  • Unavailable at this location

    No need to visit the counter or kiosk. You can go straight to your car!

    In order to take advantage of this optional free service, you'll need to activate Accelerated Check-In online then choose the "Skip the Counter" option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter valid credit card details (there will be no charge until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driving licence—and get on the road!

Rental Policies

  • Each additional driver will incur an additional driver fee of $5 NZD plus GST per day, capped at a max of 5 days. Additional drivers must be present at pick up and provide their driving licence. Additional drivers must meet all age and driving licence requirements.

  • After Hours Service Pickups. After hours pick up service is not available at this location. Staff will be on site to meet customers for a pre-booked reservation where a flight number is provided in the case the flight is delayed.
    After Hours Service Drops. Park in the designated Enterprise Rent A Car parking area behind the Enterprise Rent A Car Office and take the key and parking ticket over to Bus Stop 1. Please give the key and parking ticket to the Park and Ride staff at the desk and advise the staff you are returning a Enterprise Rent A Car vehicle.

  • Minimum driver age is 21 years old. There is no maximum age, however drivers under 25 years old will only be able to reduce their damage liability to 340.00 NZD (excluding GST).
    A young driver surcharge of 13.00 NZD per day, which excludes GST, applies to all Drivers aged between 21-24 years old.
    Drivers between 21-24 years of age are restricted to vehicle classes Economy, Compact, Intermediate, and Standard only.
    All drivers must have held their license for a minimum of one year. If any driver is on a probationary license there is an additional Probationary License Fee of 20.00 NZD per day, which excludes GST.

  • The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void.

    Vehicles may not be driven above the snow line from June to October, on beaches, in watercourses or rivers.

    "Permitted Area of Use" means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as described on our Terms and Conditions.

    Parts of New Zealand are not suitable for access by rental vehicles. You must not take the Vehicle:

    (i)                  Off road; means any area not a legally designated public road
    (ii)                on Unsealed roads; means a legally designated public road, that is formed but not sealed with a hard materials such as bitumen, asphalt or concrete (Unless ULDL is purchased)
    (iii)               to Snow areas; means any area were snow or ice is present on the ground or any area where it is recommended or required that snow chains are fitted to any vehicle(unless Snow Cover is purchased)
    (iv)              between the North and South Islands in either direction or on to any island other than mainland New Zealand's North or South Islands. Will change with one-way-rental policy development-note to us
    (v)                through any river, creek, ford,  stream, flood areas or tidal crossings
    (vi)              on the following roads: Ball Hutt (Mt Cook), Skippers Canyon (Queenstown), 90 Mile Beach (Northland) and the coast road to Russell (Northland)
    (vii)             on all roads north of Colville on the Coromandel Peninsula, the Tapu to Coroglen road(all parts east of Rapaura Gardens), the 309 road from Coromandel to Kairnarama and the Blackjack Road from Kuatuna and Opito and Lake Waikarimoana Rd State Highway 38 (Central North Island)
    (viii)           or on the following highways in the South Island between the hours of 2200 and 0600 local time from April 1 until October 31; State Highway 6 and 8, between Twizel and Queenstown; The Milford Road between Te Anau and Milford Sound; State Highway 6 between Franz Joseph and Wanaka; or Arthurs Pass.

  • Collision Damage Waiver (CDW) is an optional coverage that reduces the applicable excess amount in case of damage to and/or theft of the vehicle. If CDW is not included in the reservation, it is available for purchase.

    The excess can be reduced to 678 NZD for the car categories Economy, Compact, Intermediate, Standard and Full Size. For any SUVs, Pickups, Vans and any Premium vehicles, the excess is reduced to 826 NZD. All electric vehicles have a reduced excess of 1000 NZD. The excess will be charged every time a vehicle is damaged, lost, not returned or stolen.

    Before purchasing CDW, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges up to the excess amount and seek compensation through their carrier of personal coverage. The Collision Damage Waiver (CDW) is not insurance.

  • One-way drop fees apply for all valid one-way rentals in New Zealand.

    In the event that the renter returns the vehicle to a location different from the one noted on the original rental agreement, Alamo Rent-a-Car NZ reserves the right to charge a relocation fee based on the KM distance table below.

    From 1 KMS to 50 KMS – Charges excluding GST: NZD 46.00
    From 51 KMS to 250 KMS – Charges excluding GST: NZD 287.50
    From 251 KMS to 500 KMS – Charges excluding GST: NZD 575.00
    From 501 KMS to 750 KMS – Charges excluding GST: NZD 920.00
    From 751 KMS+ – Charges excluding GST: NZD 1,500.00 (max charge)

  • The car will be supplied with a full tank of fuel. Customers must return the car with a full tank, otherwise refuelling charges at the listed rate plus a 12.5% fee will apply.

  • Customers must present a full and valid driving licence that has been held for at least one year. An International driving licence/permit is not required.

  • A valid credit card or debit card must be provided for all rentals. For payments we accept all major credit cards, debit cards and cash and for deposits we only accept all major credit cards, we do not accept debit cards or not cash. Charges for options and coverage must be settled at the commencement of the rental together with a deposit (bond). The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit by way of authorization is NZD 200.00.

    A credit card fee of 2.5% applies and is applicable to all rental charges excluding the deposit bond; including any optional items purchased and damage liability charges. There is no refund of credit card surcharges.

    Union Pay Cards:
    Unfortunately, the rental location cannot accept a card branded only by Union Pay. The rental location accepts Visa and MasterCard with Union Pay logo on the card.

  • We accept current New Zealand, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or English translation. Valid driver's licence must be held for a minimum of 12 months.

  • In New Zealand there is no need for third party compulsory insurance (CTP) as there is a form of insurance scheme managed by the Accident Compensation Corporation (AA) which covers injuries caused by car accidents via a fund by levy that is paid as part of the motor vehicle registration fees. This scheme provides no fault cover, meaning that any person injured as a result of an accident is covered. This cover does not include property or damage to other vehicles. There is no fixed coverage limit per policy.

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