Accessibility at Alamo

EAA Accessibility Statement for Alamo Rent A Car

Date last updated: July 28, 2025

Introduction

At Alamo Rent A Car, we are committed to providing an accessible online experience for all our users, including those with disabilities. We strive to meet the needs of the broadest possible audience and conform with established accessibility standards.

This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards. This accessibility statement applies to the portions of our websites and mobile applications covered by the European Accessibility Act and respective domestic transposition. Other sections of our websites and mobile applications are also being reviewed for future improvements.

Description of the Service and Measures to Support Accessibility

Alamo Rent A Car provides rental vehicles as well as other transportation and mobility services. Our websites and mobile applications utilized for booking and managing vehicle reservations are accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the relevant aspects of our sites/apps:

• Text-based descriptions: Detailed written information available in plain language
• Screen reader compatibility: Functional with popular screen readers
• Multimedia alternatives: Subtitles, transcripts, and alternative text accompanying visual and multimedia content

Our service is delivered through an interface that supports accessibility by:

• Simple navigation: Logical layouts with consistent headings, landmarks, and menus
• Keyboard accessibility: Functions that can be operated via keyboard
• Help and support: Step-by-step guides in accessible formats
• Error notifications: Clear and descriptive error messages to guide users in resolving issues

Additionally, we leverage an industry-leading digital accessibility solution, Level Access, to maintain and improve conformance with accessibility standards. Through our collaboration with Level Access, we have adopted the following practices to ensure ongoing compliance monitoring:

• Third-party audits and testing: Assessments by external accessibility experts
• Monitoring: Automated conformance scans at regularly scheduled intervals
• Record keeping: Internal reporting on accessibility conformance

Conformance Status

The portions of our website covered by the European Accessibility Act strive to conform to the following standards:

• WCAG 2.1 Level AA
• EN 301 549

Feedback and Contact Information

We welcome your feedback on the accessibility of our services. If you encounter any accessibility barriers or need help to use any of the accessibility features on our websites or apps, please contact us:

Phone:  0800 028 2390

Hand Control Driving Devices

Alamo is happy to provide vehicles with hand controls for our customers with disabilities. These are provided at no additional charge and are ready within 48 hours of making the reservation.

Surrogate Drivers

Customers with disabilities who do not hold a driving licence can still rent with Alamo Rent A Car when accompanied by a driver who presents a valid licence. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the stand-in driver, who will not need to produce a credit card or be required to meet our financial underwriting requirements.

If You Wish to Rent Specially Adapted Vehicles

Whilst Alamo Rent A Car does not offer permanently adapted vehicles in many areas, speciality companies offer vehicles with permanent adaptions. Details of these companies can be obtained by contacting the above telephone number or emailing us at customerservice@ehi.com . Whilst they are not affiliated to Alamo Rent A Car or any of its subsidiaries, we are happy to assist you in exploring the services that they offer.

To Make a Reservation

To discuss your requirements further or to make a reservation using Freephone at 0800 633 5665 or email us at customerservice@ehi.com