Important Information for UK Car Rental

 

Key Facts About Your Rental

This is a summary of the key facts you should know when hiring a vehicle, which will help you understand what will be included in your rental agreement.

The rental agreement will be entered into at the time and place of vehicle hire between you and our affiliate or franchisee of the Alamo Rent-A-Car brand that operates the branch location (referred to as “the Rental Company”). You should always read your rental agreement in full before signing it. You can view the rental agreement in your renting country at the time of your rental pickup.

Unless you purchase a waiver or protection product or one is included in your reservation as specified above, you are responsible to the Rental Company for theft or any damage to the vehicle during the full period of your vehicle hire. This is true even if the accident was not your fault. You are liable for loss of revenue if the vehicle cannot be rented because it is damaged or stolen, a reasonable claims administration fee, diminishment of value, and for any towing, storage or impound fees of the vehicle. Unless third-party liability protection is included in your rental as provided below or is purchased by you, you are also responsible for injury or damages to third parties.

Please note your liability for damage extends until the vehicle is checked in by the Rental Company. Unless otherwise provided in the rental agreement, if you return the vehicle after the Rental Companies business hours, you will remain responsible for any damage or loss in accordance with the rental agreement until the Rental Company reopens and conducts the post-rental inspection. 

Protection Products

Your rental agreement will include the following protection products: 

DAMAGE WAIVER

Damage Waiver reduces the liability you are responsible for in the event of damage to and or theft of the vehicle. If Damage Waiver is included in your reservation then the excess amounts applicable are: cars 1200.00 GBP, MINI MPVs, MPVs, commercial vehicles 1350.00 GBP, all premiums and 4x4s 1600.00 GBP. In Northern Ireland the excess on all commercial vehicles is 1600.00 GBP.If Damage Waiver is not included in your booking then it is available to purchase and the excess amount for all vehicles is zero. Customers who can provide independent and verified provision to cover damage and theft to the vehicle may be able to decline Damage Waiver - you may wish to determine if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Damage Waiver you will be required to pay these charges and then seek compensation yourself from your carrier. Damage Waiver is not insurance.

DAMAGE WAIVER EXCLUSIONS/VOIDS

Damage Waiver does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Damage Waiver will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorised repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorised driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the United Kingdom without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner, or use of vehicle on an aerodrome, airfield, airport or military installation.

You have the following optional protection products available for an additional charge: 

EXCESS PROTECTION

Excess Protection is an optional coverage that reduces the applicable Damage Waiver excess (see Damage Waiver terms) to all cars 300.00 GBP, MINI MPVs, MPVs and commercial vehicles 450.00 GBP, all premiums and 4x4s 700.00 GBP. In Northern Ireland the reduced excess on all commercial vehicles is 700.00 GBP. You may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier. The price of Excess Protection varies by vehicle size and the prices are inclusive of VAT. Premium location fee applies to airports.

EXCESS PROTECTION EXCLUSIONS/VOIDS

Excess Protection does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Excess Protection will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorised repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorised driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the United Kingdom without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner, or use of vehicle on an aerodrome, airfield, airport or military installation.

ROADSIDE PROTECTION

Alamo offers Roadside Assistance Protection-RAP. RAP allows Alamo customers to waive all financial responsibility for the following-tyre and glass repair or replacement costs, except when part of a larger repair, replacement keys costs and all recovery and call charges imposed by our chosen roadside assistance providers as result of a fault caused by renter error. RAP does not exempt you from these charges if there is any breach of our rental agreement. The price of RAP is 5.75 GBP per day.

ROADSIDE PROTECTION EXCLUSIONS/VOIDS

Roadside Protection does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Roadside Protection will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorised repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorised driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the United Kingdom without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner, or use of vehicle on an aerodrome, airfield, airport or military installation.

Equipment Products

This rental does not include equipment products. 

You have the following optional equipment products available for an additional charge: 

  • Booster seat
  • Carbon offset
  • Infant child seat
  • Child toddler seat
  • Navigational system

Minimum Rental Requirements

Your rental will be subject to the following minimum requirements: 

Age requirements
To hire a vehicle from Alamo Rent-A-Car drivers must be a minimum of 25 years old. Only drivers over 30 years old may rent Full-Size MPVS, Premiums, or Four-Wheel Drives. However, if you’re aged 19 years or older and have held a full driving licence for at least a year you can access a vehicle through Enterprise Car Club www.enterprisecarclub.co.uk

Forms of Payment
If the rental is not prepaid, the renter must pay a deposit and the full rental charges using a major Debit or Credit Card in his or her own name. If the rental is prepaid, the renter must pay a deposit using a major Debit or Credit Card in his or her own name. The deposit is 300 GBP, or 500 GBP if renting a Premium Vehicle. If the Debit or Credit Card differs from that used to prepay the rental charges, an additional 300 GBP deposit is required.

Renter Requirement

Documentation- all drivers must produce a valid driving license. Non-EU license holders are required to have an international driving permit if the license is not in English. All renters must produce photographic ID- this can be a passport or driving license. International travelers must produce a passport, proof of return travel and residency information while in the U.K. Renters who wish to use a debit card may be subject to additional checks. We reserve the right to request additional ID or conduct further ID checks. These may include ID checks with external partners who may check supplied details against databases to which they have access.

Additional Rental Policies

Your rental will be subject to the following additional rental policies:

Cross Boarder Policy
For vehicles travelling to the U.K., there is an additional charge of 150.00 EUR plus VAT. Please call the branch in advance. Customers wishing to return the car to a different location will be subject to an additional charge. Vehicles may not travel outside the U.K. and Ireland.

Mileage Policy
Mileage- all vehicles include unlimited mileage.

Fuel Policy
You will be required to return the vehicle with a level of fuel equal to the amount provided at the start of your rental as indicated on your rental agreement. If the vehicle is returned with less fuel you will be required to pay for the fuel needed to return the fuel level to that displayed on your rental agreement at the prices displayed at the branch. Optional fuel policies are available at participating locations.

Additional Driver
There will be an additional charge of 13.00 GBP per day plus vat for each additional authorized driver including spouses and domestic partners. (10 day maximum 130 GBP) 

Additional Charges & Liabilities

You will be responsible for the following additional charges or liabilities if incurred:

  • Additional rental charges for changes you make to the booked rental vehicle, rental period or optional products
  • Damages, theft or third-party liabilities not covered by a protection product
  • Any fines or penalty charges relating to the operation of the vehicle during your rental period, such as parking or speeding fines, plus reasonable administration charges
  • Rental charges for late returns
  • Any legal fees incurred collecting any payments due under the terms of the rental agreement
  • A reasonable collection fee if a vehicle is not returned to the original rental office
  • The cost of cleaning the vehicle if you return the vehicle in a dirty condition

When you complete the rental agreement you will be required to present a valid credit or debit card as security for any charges incurred during your rental. Your signature on the rental agreement will pre-authorise the Rental Company to charge the card for future payments that become due. The Rental Company may also hold a deposit against these future liabilities. In the country of your rental the deposit amount varies. 

Vehicle return & Damages

When you return the vehicle, we recommend that you are remain present until the vehicle is inspected by the Rental Company. You may have to wait during busy times. If there is any change in condition of the rental vehicle which exceeds normal wear and tear then this will be recorded by the Rental Company on a written post rental inspection report a copy of which will be provided to you.

If you choose not to be present for the post-rental inspection the Rental Company will inspect the vehicle in your absence. In the event of any change of condition that exceeds normal wear and tear to the rental vehicle then the Rental Company will notify you and this will be recorded on a written post rental inspection report.

Please note your liability for damage extends until the vehicle is checked in by the Rental Company. Unless otherwise provided in the rental agreement, if you return the vehicle after the Rental Companies business hours, you will remain responsible for any damage or loss in accordance with the rental agreement until the Rental Company reopens and conducts the post-rental inspection.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: DRU.UK9Z@erac.com , 0845 604 2881

Your rental is subject to local traffic laws.
http://ec.europa.eu/transport/road_safety/index_en.htm